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Telephone Skills courses
- NVQ
- Huntingdon
- 18 Months
...for individuals that are already working in a relevant job. The course runs on a roll-on roll-off programme which allows individuals to join at any point during the...
- Training
- (St Albans)
- 1 Day
...This course is suitable for all staff dealing with customers to raise customer service standards by instructing, equipping and inspiring participants...
- Course
- West Yorkshire
- 2 Days
...challenge you will ever encounter. Participants will learn how to: Direct successful conversations with callers. Develop deep levels of rapport quickly and easily...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...We come to your company's premises to deliver courses for 1 to 8 (or more) delegates in topics such as supervisory skills, management skills... Learn about: Client satisfaction evaluation, Customer Service, Client Management...
- Course
- West Sussex
...with the skills knowledge and understanding within your workplace. It will help improve your own job performance and develop the skills necessary to... Learn about: Customer Service...
- NVQ
- (Bearsden)
- 12 Months
...their customer service performance. Working to complete this award, individuals are given an opportunity to think reflectively about what they do now to deliver customer service...
- NVQ
- London
...around five core mandatory units (19 credits) and a selection of optional units (26 credits). 1. Deliver customer service 2. Understand customers... Learn about: Customer Service...
- Course
- Glasgow
- Different dates available
...alongside teaching staff, who have direct experience of working in the industry. HND Creative Industries TV; OR Relevant television experience...
- NVQ
- Belfast City
...that require interaction with customers through electronic methods. Candidates should be working in a company whose main business is a Contact Centre...
- Course
- Blended in Belfast City
...ü Added Value and Competitive Advantage. ü Balance Between Customer Service and Organisational Goals. ü Personal Behaviour and the Behaviour of Customers...
- Training
- Newcastle Upon Tyne
- Intermediate
- Different dates available
...1 Getting Started · Icebreaker · Ground rules · The parking lot · Workshop objectives · Action plans and evaluation forms 2 Who We Are and What We Do · Who Are Customers?... Learn about: Customer Care, Personal Development, Personal and Management Development...
- Training
- Sunderland
- Beginner
- Different dates available
...evaluation forms 2 Understanding the Talk Types of Sales Common Sales Approaches Glossary of Common Terms 3 Getting Prepared to Make the Call Identifying... Learn about: Basic Sales, Sales Fundamentals, Sales Talk...
- Short course
- Online
- Different dates available
- 1 Day
...Create a professional image on the telephone Use telephone communication to your advantage and be aware of its limitations Use your voice and language... Learn about: Communication Training, Customer Service Skills, Oral Communication...
- Training
- Londonandanother venue.
- London
...put excitement in your voice, and enthuse a positive winning attitude that will give customers every confidence in you Gauge how to confidently ask questions...
- Training
- Inhouse
...put excitement in your voice, and enthuse a positive winning attitude that will give customers every confidence in you Gauge how to confidently ask questions...
- Course
- Online
- Intermediate
- Different dates available
...and assertively Handle difficult situations Understand the differences between tone and words During this interactive, linked and practical telephone training... Learn about: Telephone Training Skill, Influencing Skills, Improve Communication...
- Course
- Online
- Intermediate
- Different dates available
...This telephone techniques course provides each learner with the knowledge and practical abilities required to meet these expectations and deliver a first class experience... Learn about: Customer Service Skills, Call Handling, Call Centre...
- Course
- Online
- Different dates available
...This course is for employers and employees of businesses who want to strengthen their professional relationships with customers and reap the many rewards of doing... Learn about: CPD Training, CPD course, Online Course...
- Course
- Online
- Different dates available
...Step 2 - Student will register with his register email id and coupon Step 3 - Student receive the course access and password on his/her email id Step... Learn about: Soft Skills...
- Course
- Online
- Different dates available
...which way it flows. By improving how you communicate on the telephone and enhancing basic communication skills, you will improve on almost every aspect of their career... Learn about: Telephone Etiquette, Online Course, Telephone answering...