-
All
-
Online
-
Filters
Telephone Skills courses
- Training
- Newcastle Upon Tyne
- Intermediate
- Different dates available
...1 Getting Started · Icebreaker · Ground rules · The parking lot · Workshop objectives · Action plans and evaluation forms 2 Who We Are and What We Do · Who Are Customers?... Learn about: Customer Care, Customer Service, Electronic Customer Service...
-
The course was incredibly great and I had a nice time in all. They helped a lot, their understanding was great and I enjoyed.
← | →
-
I would recommend this place to all and have HR feedback as well on the same. Its all positive and encouraging.
← | →
-
Their Influencing skills course is really nice and I had a great time in all, thanks for everything. I had an amazing time in all.
← | →
- Training
- Inhouse in City Of London
- Different dates available
- 1 Day
...Suitable for: Who Should Attend? Staff members who use the telephone as part of everyday duties and particularly. Individuals who wish to improve their... Learn about: Corporate Communications, Assertive Behaviour, Assertiveness Training...
...Suitable for: Who Should Attend? Staff members who use the telephone as part of everyday duties and particularly. Individuals who wish to improve their... Learn about: Corporate Communications, Assertive Behaviour, Assertiveness Training...
-
The course was incredibly great and I had a nice time in all. They helped a lot, their understanding was great and I enjoyed.
← | → see all
-
I would recommend this place to all and have HR feedback as well on the same. Its all positive and encouraging.
← | → see all
-
Their Influencing skills course is really nice and I had a great time in all, thanks for everything. I had an amazing time in all.
← | → see all
-
Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
← | →
-
The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
← | →
-
The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Effective Communication, Telephone Skills, Closing Skills...
...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Effective Communication, Telephone Skills, Closing Skills...
-
Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
← | → see all
-
The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
← | → see all
-
The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
← | → see all
-
It was a great time in Reception Academy. Our Trainer Ramin Semsar has an infectious energy . His advices help us to be an exceptional receptionists.He makes our days light and entertaining & I truly value his work.
← | →
-
Great Experience. Suggest Reception Academy to all
← | →
- Course
- Online
- Beginner
- Different dates available
...and want to focus on the booking area of a hotel. You will learn, for instance, to create a professional but friendly tone of voice or how to... Learn about: Reservation procedures, Skills and Training, Tourism Hospitality...
...and want to focus on the booking area of a hotel. You will learn, for instance, to create a professional but friendly tone of voice or how to... Learn about: Reservation procedures, Skills and Training, Tourism Hospitality...
-
It was a great time in Reception Academy. Our Trainer Ramin Semsar has an infectious energy . His advices help us to be an exceptional receptionists.He makes our days light and entertaining & I truly value his work.
← | → see all
-
Great Experience. Suggest Reception Academy to all
← | → see all
-
I would strongly suggest to enroll in the course for once. Its not a complicated process and provides amazing course content would be a great deal for enhanching skills.
← | →
-
This institute provides all what a student can ask for.
← | →
- Training
- City Of London
- Beginner
- September
...Contact emagister.co.uk and get with no obligation all the details of this programme! OUTCOMES FOR YOU 1 Teams equipped with critical banking background... Learn about: Stakeholder Relations, Managing Conflict, Managerial Behaviours...
...Contact emagister.co.uk and get with no obligation all the details of this programme! OUTCOMES FOR YOU 1 Teams equipped with critical banking background... Learn about: Stakeholder Relations, Managing Conflict, Managerial Behaviours...
-
I would strongly suggest to enroll in the course for once. Its not a complicated process and provides amazing course content would be a great deal for enhanching skills.
← | → see all
-
This institute provides all what a student can ask for.
← | → see all
-
The course was really great, especially the Project Management one, here I learned to manage and motivate with which I had struggled a lot.
← | →
-
They provided so much in such a short span of time, it was real good and I enjoyed like anything. I had a nice time in all.
← | →
-
Maria and Dom were super great and offered a safe and supportive environment. It was a nice course and everything was good. They impacted in such a great manner, I had a nice time in all. I am truly excited about the course.
← | →
- Training
- City Of London
- Different dates available
- 1 Day
...Staff members who use the telephone as part of everyday duties and particularly. Individuals who wish to improve their telephone skills and provide an excellent customer service... Learn about: Corporate Communications, Assertiveness Training, Assertive Behaviour...
...Staff members who use the telephone as part of everyday duties and particularly. Individuals who wish to improve their telephone skills and provide an excellent customer service... Learn about: Corporate Communications, Assertiveness Training, Assertive Behaviour...
-
The course was really great, especially the Project Management one, here I learned to manage and motivate with which I had struggled a lot.
← | → see all
-
They provided so much in such a short span of time, it was real good and I enjoyed like anything. I had a nice time in all.
← | → see all
-
Maria and Dom were super great and offered a safe and supportive environment. It was a nice course and everything was good. They impacted in such a great manner, I had a nice time in all. I am truly excited about the course.
← | → see all
-
Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
← | →
-
The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...As a result of this assessment senior management will have: A full assessment of how to develop the call centre to fully meet the company vision... Learn about: Customer Service, Time management, Sales Strategy...
...As a result of this assessment senior management will have: A full assessment of how to develop the call centre to fully meet the company vision... Learn about: Customer Service, Time management, Sales Strategy...
-
Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
← | → see all
-
The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
← | → see all
-
I strongly recommend Reception Academy to everyone who interested in hospitality industry, as because of Pierre and Nathalie we get a good quality which boost our career.
← | →
-
Reception Academy is full of wonderful & hard working people. I met extraordinary associates (my class) and an incredible mentor, Pierre.I learned lot & I wish everyone to do this experience.
← | →
- Course
- Online
- Different dates available
- 1 Day
...to transfer them into Opera PMS, the management system used in most hotel chains. Students will also learn how to handle difficult customers and scenarios... Learn about: Professional Writing, English Language, Hotel Management...
...to transfer them into Opera PMS, the management system used in most hotel chains. Students will also learn how to handle difficult customers and scenarios... Learn about: Professional Writing, English Language, Hotel Management...
-
I strongly recommend Reception Academy to everyone who interested in hospitality industry, as because of Pierre and Nathalie we get a good quality which boost our career.
← | → see all
-
Reception Academy is full of wonderful & hard working people. I met extraordinary associates (my class) and an incredible mentor, Pierre.I learned lot & I wish everyone to do this experience.
← | → see all
- Course
- Online
- Different dates available
...which way it flows. By improving how you communicate on the telephone and enhancing basic communication skills, you will improve on almost every aspect of their career... Learn about: Telephone Skills, Telephone Etiquette, Online training...
-
My training sessions were good and I had a nice time in all, thanks for everything. I had a nice time and they helped a lot, in everything. I am charged in a positive manner.
← | →
-
In reality, it was great and I had a nice time in all, thanks for everything. I had a great learning experience here.
← | →
-
The course really useful and have since used many of the tools demonstrated over the 2 days; rest was ok/.
← | →
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...like how to create a warm and professional telephone manner and take excellent messages. Or maybe the more experienced among us may be looking for... Learn about: Corporate Communications, Telephone Skills, Assertive Behaviour...
...like how to create a warm and professional telephone manner and take excellent messages. Or maybe the more experienced among us may be looking for... Learn about: Corporate Communications, Telephone Skills, Assertive Behaviour...
-
My training sessions were good and I had a nice time in all, thanks for everything. I had a nice time and they helped a lot, in everything. I am charged in a positive manner.
← | → see all
-
In reality, it was great and I had a nice time in all, thanks for everything. I had a great learning experience here.
← | → see all
-
The course really useful and have since used many of the tools demonstrated over the 2 days; rest was ok/.
← | → see all
- Training
- Inhouse
...put excitement in your voice, and enthuse a positive winning attitude that will give customers every confidence in you Gauge how to confidently ask questions...
-
Reception Academy teaches everything about Reception & how to convey 5 star services.Ramin Semsar is great coach with good sense of humor. Because of him you will dependably anticipate go to end of the weekend class, even after busy week .
← | →
-
Reception Academy is best choice for two course i:e Receptionist and Opera V5 Course and Hospitality English class. Everyvery one of the mentors are phenomenal including my coaches Pierre and Ramin. I profoundly suggest Reception Academy for the individuals who need to start another profession
← | →
- Course
- Online
- Different dates available
- 1 Day
...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: Decision Making, English Conversation, Conflict Resolution...
...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: Decision Making, English Conversation, Conflict Resolution...
-
Reception Academy teaches everything about Reception & how to convey 5 star services.Ramin Semsar is great coach with good sense of humor. Because of him you will dependably anticipate go to end of the weekend class, even after busy week .
← | → see all
-
Reception Academy is best choice for two course i:e Receptionist and Opera V5 Course and Hospitality English class. Everyvery one of the mentors are phenomenal including my coaches Pierre and Ramin. I profoundly suggest Reception Academy for the individuals who need to start another profession
← | → see all
- Course
- Online
- Intermediate
- Different dates available
...and assertively Handle difficult situations Understand the differences between tone and words During this interactive, linked and practical telephone training... Learn about: Improve Communication, Telephone answering, Telephone Training Skill...
- Short course
- Inhouse
- Different dates available
- 1 Day
...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: Telephone techniques, Essential Telephone Techniques, Customer’s needs...
- Training
- Inhouse
...creating your firm’s crucial 1st impression to customers and “YOU DON’T GET A 2ND CHANCE TO CREATE THAT ALL-IMPORTANT 1ST IMPRESSION!” Who should attend...
-
Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
← | →
-
The trainer was very good.
← | →
- Course
- Inhouse
- Different dates available
- 2 Days
...objectives such as inbound or outbound customer service, sales, customer loyalty, mystery shopping and sign posting. This training programme is typically delivered in English... Learn about: Communication Barriers, Customer Care, Communication Training...
...objectives such as inbound or outbound customer service, sales, customer loyalty, mystery shopping and sign posting. This training programme is typically delivered in English... Learn about: Communication Barriers, Customer Care, Communication Training...
-
Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
← | → see all
-
The trainer was very good.
← | → see all
- Course
- Online
- Different dates available
...Step 2 - Student will register with his register email id and coupon Step 3 - Student receive the course access and password on his/her email id Step... Learn about: Soft Skills...
- Short course
- Online
- Advanced
- Different dates available
...of us utilise the telephone, either to deal with internal or external clients. Our telephone techniques training course is designed to provide new or existing... Learn about: Call Handling, Customer Service Skills, Effective Communication...
- Training
- Inhouse
...Proper Planning Prevents Particularly Poor Performance! Working to achieve Goals and meet Targets Selling the Appointment by Telephone - The Steps...
- Course
- Online
- Different dates available
...This course is for employers and employees of businesses who want to strengthen their professional relationships with customers and reap the many rewards of doing... Learn about: CPD Training, CPD Accredited Online Course, 24x7 CPD...