Telephone Skills courses

...Staff members who use the telephone as part of everyday duties and particularly. Individuals who wish to improve their telephone skills and provide an excellent customer service... Learn about: Assertiveness Training, Confidence Training, Assertive Behaviour...

...subject to further discussion. Please contact dancinglion for more information. This course is an excellent tool for increasing call centre knowledge and management skills... Learn about: Communication Skills, Call Centre, Customer Service...

...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: Guest complaint handling, English Conversation, Telephone Skills...

...office operations effectively and supervise the work of others in an office environment. Study Method: The course is designed for study by distance learning...

...like how to create a warm and professional telephone manner and take excellent messages. Or maybe the more experienced among us may be looking for... Learn about: Assertive Behaviour, Assertiveness Training, Confidence Training...

...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Persuasion Skills, Listening Skills, Stress Management...

...or uplifting manner. Use certain lines and words sensibly and create a tone of voice that is unmistakably in line with 5 star standards. All online courses... Learn about: Organizational Skills, Telephone Skills, Reception Skills...

...If you spend a significant amount of time on the phone generating leads and sales you will benefit enormously from attending this course Content review...

...Suitable for: Who Should Attend? Staff members who use the telephone as part of everyday duties and particularly. Individuals who wish to improve their... Learn about: Telephone Skills, Confidence Training, Corporate Communications...

...As a result of this assessment senior management will have: A full assessment of how to develop the call centre to fully meet the company vision... Learn about: Time management, Communication Journalism, Customer Service...

...and want to focus on the booking area of a hotel. You will learn, for instance, to create a professional but friendly tone of voice or how to... Learn about: Customer Service, Tourism Hospitality, Telephone answering...

...selecting appropriate communication methods, and in delivering their message effectively. Study Method: The course is designed for study by distance learning...

...Contact emagister.co.uk and get with no obligation all the details of this programme! OUTCOMES FOR YOU 1 Teams equipped with critical banking background... Learn about: Stakeholder Management, Relationship Building, Relationship Counselling...

...which way it flows. By improving how you communicate on the telephone and enhancing basic communication skills, you will improve on almost every aspect of their career... Learn about: Online training, Telephone Etiquette, Online Course...

...put excitement in your voice, and enthuse a positive winning attitude that will give customers every confidence in you Gauge how to confidently ask questions...

...This programme is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly...

...and assertively Handle difficult situations Understand the differences between tone and words During this interactive, linked and practical telephone training... Learn about: Effective Communication, Telephone answering, Telephone Training Skill...

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: Listening Skills, Questioning skills, Communication Model...

...creating your firm’s crucial 1st impression to customers and “YOU DON’T GET A 2ND CHANCE TO CREATE THAT ALL-IMPORTANT 1ST IMPRESSION!” Who should attend...

...objectives such as inbound or outbound customer service, sales, customer loyalty, mystery shopping and sign posting. This training programme is typically delivered in English... Learn about: Conflict Resolution, Customer Service, Customer Care...