-
All
-
Online
-
Filters
-
Location
-
Online
-
Type of studies
-
+ Filters (1)
Telephone Skills courses
- Course
- Inhouse
- 3 Days
...Team Leaders and SupervisorsAll Managers, Team Leaders and Supervisors. Call Centre Leadership - 3 Day Programme Suitable For: All Managers...
- NVQ
- Inhouse
...It is suitable for candidates working in any sector, including Finance, Telecommunications, Retail, Manufacturing, Public Services, Logistics...
- Training
- Inhouse
- 1 Day
...the basic product/service is often far from unique. Why does a customer choose to use a supplier in preference to another? What makes customer/clients return?...
- Course
- Leeds
...from picking up the phone or closing the sale in order to avoid rejection or failure, so that they can expand their comfort zones and overcome...
- Vocational qualification
- Chester
...speed of service, helpfulness of staff, being treated as a valued customer and competence of staff. More businesses than ever now understand the need...
- Course
- Watford
...CUSTOMER CARE Your salon success relies on growing your customer base, and this workshop will highlight the key areas to improve, from reception to the quality of the service...
- Course
- Sudbury
...ABA Training offer the highest quality training delivered by a team of experienced training specialists, who are practicing managers and team leaders...
- Course
- Inhouse
...throughout the UK, at our training venue or at an independent location, convenient to you Private course at your company office throughout the...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...understanding and skills to a national occupation level required by employers, thus proving competency in their job role. Learners can progress from... Learn about: Customer Service, Effective Communication, Customer Service Skills...
- Course
- London
...Hooking into the Probe How to Ask Great Probing Questions From Passive Hearing to Active Listening for Signals How to use Features and Benefits in a Prospecting...
- Short course
- Appleby-in-westmorland
- 1 Day
...the telephone How to create a good impression How to open, transfer, end telephone calls Using your voice and listening The telephone as sales tool Dealing...
- Short course
- London
...use Transaction Analysis to ensure a productive outcome. Staff will learn how to handle difficult situations and problems Staff will learn the errors/challenges...
- Vocational qualification
- Wandsworth
- 1 Day
...for working in a customer service/retail environment. The course will cover: effective communication skills, presenting a professional image and handling complaints...
- NVQ
- Ramsgate
- Different dates available
...portfolio of work-based evidence to demonstrate competence. Each candidate is allocated a personal tutor, offering guidance and support through the qualification...
- Course
- Barnsley
- 2 Years
...is offered as an Apprenticeship and involves four days a week training in a customer facing setting and either one full day or one half day attendance at College...
- Course
- Barnsley
- 2 Years
...1-2 Years Course Content The programme is offered as an Apprenticeship and involves four days a week training in a customer facing setting and one day attendance at College...
- NVQ
- Coalville
- 12 Months
...and Improvement How will I learn? You will be given both mandatory units plus a list of the optional units to choose from, which best represent your job...
- NVQ
- Coalville
- 12 Months
...are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality...
- Short course
- Birmingham
- 1 Day
...The course teaches through a vareity of learning methods, how to achieve not only good customer care but how to achieve customer delight.Course Content*...
- Course
- Leicester
- Different dates available
...Units include: • Customer Service Principles • Understanding How to Work in a Customer Service Role • Communicating with Customers • Career Progression... Learn about: Customer Service...