Telephone Skills courses

...To show how to handle difficult people and situations. Suitable for: Newly appointed receptionist or telephonist. Experienced staff looking for a refresher course...

...are external buyers or internal co-workers, things happen and customers get upset. It’s the nature of things. The challenge each of us face is to handle...

...Anyone who interacts with customers either face to face or by telephone, or who manages such a team. Customer Care and Service This enjoyable training day will include...

...This programme is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly...

...calls in order to sell more of their products or services. This course is for telesales and customer service personnel who deal with in and out-bound sales...

...Everyone who communicates with a customer in any way should attend this workshop! Frontline Customer CareOne Day Course Course Aims:Achieving real excellence...

...powerful marketing tool is sitting on your desk Put more muscle into your telemarketing arm by attending this practical and productive training course...

...agents or help if you are already working as one to learn how they can make the most out of their telephone-based work. It will help you to understand... Learn about: Sales by Phone, Telephone Communication, Communication techniques...

...You will get a full introduction to the world of telephone sales, and as you work through the course, you will not only receive information about telesales in general... Learn about: Time management, Online training, Customer Services...

...Coming up with strong angles for journalists Creating engaging stories for audiences Building rapport quickly Killer opens and effective closes Getting... Learn about: Business Presentation, Media Pitching Skills, Confidence Training...

...or who manages a Client-facing team. Client Service Essentials How to turn clients into positive advocates for your firm! When your product or service...

...Up Sell & Cross Sell - Build personal confidence - Plan your calls - Get past the Gate Keeper - Build a quick rapport - Develop powerful and convincing dialogues... Learn about: Action plan, Sales calls, Listening Skills...

...This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting performance requirements. This course... Learn about: Enhance performance, Customer Service, Sales opportunities...

...Build your skills to perform essential customer rapport building actions Listening to Your Customers: Learn how to effectively listen to your customers... Learn about: Influencing Skills, Customer relationship, Listening Skills...

...Anyone who interacts with customers either face to face or by telephone, or who manages such a team. Customer Care and Service This enjoyable training day will include...

...with the task of traveling to promote products or services and the placement of the items indicated by the employer and subject of the contract and employee... Learn about: Ms Office, Employment Contract, Sales Training...

...Skills will be developed through on-going training and reinforcement to fully develop the selling ability of the sales team: Getting Past the Gatekeeper... Learn about: Sales Strategy, Sales Marketing, Sales Training...

...you’ll discover the importance and necessity of diversity and ethics within counselling skills. Ensuring that people feel comfortable and safe to express themselves... Learn about: Body Language, Counselling interactions...

...to make your business grow and develop. On receiving your request an academic officer from the course will call you to explain everything about the course... Learn about: MS Excel, Personal Development, Effective Management...

...your communication skills, your ability to persuade, and techniques to personalize each sales call. What Will Students Learn on how to sell training Courses?... Learn about: Communication Training, Certificate in Telemarketing (Level 3), Verbal Communication...