Telephone Skills courses

...To show how to handle difficult people and situations. Suitable for: Newly appointed receptionist or telephonist. Experienced staff looking for a refresher course...

...are external buyers or internal co-workers, things happen and customers get upset. It’s the nature of things. The challenge each of us face is to handle...

...Anyone who interacts with customers either face to face or by telephone, or who manages such a team. Customer Care and Service This enjoyable training day will include...

...This programme is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly...

...calls in order to sell more of their products or services. This course is for telesales and customer service personnel who deal with in and out-bound sales...

...Everyone who communicates with a customer in any way should attend this workshop! Frontline Customer CareOne Day Course Course Aims:Achieving real excellence...

...powerful marketing tool is sitting on your desk Put more muscle into your telemarketing arm by attending this practical and productive training course...

...agents or help if you are already working as one to learn how they can make the most out of their telephone-based work. It will help you to understand... Learn about: Communication Training, Verbal Communication, Taking messages...

...You will get a full introduction to the world of telephone sales, and as you work through the course, you will not only receive information about telesales in general... Learn about: Sales Training, Business skills, Customer Services...

...Coming up with strong angles for journalists Creating engaging stories for audiences Building rapport quickly Killer opens and effective closes Getting... Learn about: Verbal Communication, Media Relations, Communication Skills...

...or who manages a Client-facing team. Client Service Essentials How to turn clients into positive advocates for your firm! When your product or service...

...Up Sell & Cross Sell - Build personal confidence - Plan your calls - Get past the Gate Keeper - Build a quick rapport - Develop powerful and convincing dialogues... Learn about: Convincing dialogues, Action plan, Sales calls...

...This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting performance requirements. This course... Learn about: Call Centre Skills, Call Centre, Sales opportunities...

...Build your skills to perform essential customer rapport building actions Listening to Your Customers: Learn how to effectively listen to your customers... Learn about: Customer Service, Customer Care, Problem Solving...

...Anyone who interacts with customers either face to face or by telephone, or who manages such a team. Customer Care and Service This enjoyable training day will include...

...with the task of traveling to promote products or services and the placement of the items indicated by the employer and subject of the contract and employee... Learn about: Sales Training, Ms Office, Office IT...

...Skills will be developed through on-going training and reinforcement to fully develop the selling ability of the sales team: Getting Past the Gatekeeper... Learn about: Sales Process, Sales Training, Sales Techniques...

...you’ll discover the importance and necessity of diversity and ethics within counselling skills. Ensuring that people feel comfortable and safe to express themselves... Learn about: Body Language, Counselling interactions...

...to make your business grow and develop. On receiving your request an academic officer from the course will call you to explain everything about the course... Learn about: Effective Management, Positive Thinking, Personal Development...

...your communication skills, your ability to persuade, and techniques to personalize each sales call. What Will Students Learn on how to sell training Courses?... Learn about: Listening Skills, Verbal Communication, Sales and marketing...