Telephone Skills courses

...This Level 2 NVQ Diploma in Business & Administration is designed for learners who need to develop or consolidate their skills. Units: Units typically include... Learn about: Customer Service Skills, Customer Service...

...expectations of the levels of service that he or she receives from you. You will learn the skills and techniques to handle any type of incoming call...

...· maximising business by selling up and across the range · building lasting relationships. Outgoing Calls · planning the day and preparing each call ·...

...> Sales People who want to increase their telephone success > Newly appointed sales people > Sales managers with limited telephone experience Course Content...

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Telephone Skills, Skills and Training...

...Getting appointments by telephone Features Finding the Business · generating prospect lists · pre-qualifying prospects. Knowing What To Say · using the...

...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues...

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages...

...representing your company in the most positive way? Are they "commercial aware" when speaking with customers or prospects? Are you confident that...

...so it is essential to make an excellent impression. This course looks at the skills required to deliver exceptional customer service over the telephone...

...Read and interpret body language signals and use them to enhance your communication skills. Suitable for: Anyone Anyone 1-Day Course Introducing Principles...

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...

...The course is aimed at all levels of experience. The course recognises the importance of telephone skills and customer care to every business as customers...

...alongside the fax as a quick and simple method to communicate information. Despite the new technology of the Internet the telephone still remains one...

...It is essential that this experience creates the correct first impression. Telephone Call Handling Techniques introduces participants to extremely effective...

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...

...best possible image of the company and the individual.*Remember the lasting image of first and last impressions.*Learn valuable listening and questioning...

...It is of equal benefit to people new to customer care, and to those with more experience who wish to improve their skills. The course is suitable for anyone...