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Telephone Skills courses
- Course
- Inhouse
- 2 Years
...units plus a choice of five from the options stated. Mandatory units The following two core units are compulsory covering the areas essential for success in this...
- Course
- Sandbach
- Advanced
- 2 Days
...with both trade and internal customers. Call centre staff whose daily role concerns ongoing intensive telephone (and personal) contact, with both trade and internal customers...
- Training
- Inhouse
- 1 Day
...quality service to all contacts. The course recognises that to maintain high standards people working on the telephone need to be monitored...
- Short course
- Inhouse
- 1 Day
...receiving end of telephone calls from customers and clients. Sales, customer service and call centre staff - and any other staff who are regularly on...
- NVQ
- Inhouse
...customer service and who need to deal with customers and undertake customer service related activities on a day to day basis. The programme is ideal...
- Short course
- London
- 1 Day
...To add value to the organisation’s image. Answer the telephone effectively. Draw out caller requirements. Take accurate messages. Use tact, discretion...
- Course
- Sudbury
- 3h
...or just with your own people, you will find this training an invaluable tool to project the right image. How does it work We can offer bespoke courses for all levels of management...
- NVQ
- Inhouse
...a formal qualification to enhance career prospects or for those who wish to progress further following completion of the Customer Service NVQ Level...
- Course
- Inhouse
- 3 Days
...Senior call handlers, team leaders / supervisors and managers. Outstanding call centre management Overview Call centre management is a demanding...
- Course
- Sandbach
...Objectives Introductions and 'Icebreaker'. An opportunity to share your current level of experience and knowledge regarding operating in a Call Centre...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
...Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face. Exceptional Customer Service Training Course Set your Organisation...
- NVQ
- Inhouse
...Experienced employees, who wish to have their competency recognised and gain certification. New employees who have undergone basic training and are...
- Short course
- Exeter
- 1 Day
...their own responses to keep interactions adult and productive.*Manage an angry customer. Suitable for: The audience for this course is anyone who deals...
- Short course
- Exeter
- 1 Day
...customers* Developing a personal Action Plan. Suitable for: Aimed at anyone who regularly has contact with the Company's customers or members of the public...
- NVQ
- Inhouse
...in their area of practice. Successful completion of this course allows you to progress to higher level qualifications. ABA Training offer the highest quality...
- NVQ
- Inhouse
...This qualification is designed for employees who need to communicate clearly and confidently. It is also suitable for individuals who work with others...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Training
- London
...adapted to clients markets. Cultural Training for Off-Shore Call Centres Outsourcing to an off-shore call centre requires total confidence that the...
- Training
- Inhouse
- 2 Days
...is expected of them in terms of product knowledge. This course recognises the importance of providing support in the first few weeks of a new employee’s job role...
- Short course
- (Coventry)
- 1 Day
...to gain more 'qualified' appointments with prospects who genuinely want to meet you and hear what impact your product or service can have on their business...