Telephone Skills courses

...We come to your company's premises to deliver courses for 1 to 8 (or more) delegates in topics such as supervisory skills, management skills... Learn about: Listening Skills, Assertive Behaviour, Telephone Skills...

...portfolio of work-based evidence to demonstrate competence. Each candidate is allocated a personal tutor, offering guidance and support through the qualification...

...(equivalent to two A-Level passes) What do Apprenticeships lead to? An Apprenticeship is not a qualification in itself, but is a framework that contains...

...Units include: • Customer Service Principles • Understanding How to Work in a Customer Service Role • Communicating with Customers • Career Progression... Learn about: Customer Service...

...for individuals that are already working in a relevant job. The course runs on a roll-on roll-off programme which allows individuals to join at any point during the...

...their customer service performance. Working to complete this award, individuals are given an opportunity to think reflectively about what they do now to deliver customer service...

...portfolio of work-based evidence to demonstrate competence. Each candidate is allocated a personal tutor, offering guidance and support through the qualification... Learn about: Customer Service Skills, Call Centre, Customer Care...

...with the skills knowledge and understanding within your workplace. It will help improve your own job performance and develop the skills necessary to... Learn about: Customer Service...

...for individuals that are already working in a relevant job. The course runs on a roll-on roll-off programme which allows individuals to join at any point during the...

...that require interaction with customers through electronic methods. Candidates should be working in a company whose main business is a Contact Centre...

...These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required by employers, thus proving competency... Learn about: Customer Care, Effective Communication, Verbal Communication...

...around five core mandatory units (19 credits) and a selection of optional units (26 credits). 1. Deliver customer service 2. Understand customers... Learn about: Customer Service...

...ü Added Value and Competitive Advantage. ü Balance Between Customer Service and Organisational Goals. ü Personal Behaviour and the Behaviour of Customers...

...that require interaction with customers through electronic methods, and the management and operation of such facilities. Candidates should be working...

...F2 Follow the rules to deliver customer service Here are some examples of the units that you may cover in your qualification, more options are availiable... Learn about: Customer Service...

...alongside teaching staff, who have direct experience of working in the industry. HND Creative Industries TV; OR Relevant television experience...

...This course will include: Unit 1 Deliver Customer Service includes - ü Customer Service Defined ü Reputation of the Organisation ü Procedures ü Impression...

...(or more) delegates in topics such as supervisory skills, management skills, leadership development, exceptional customer service, telephone techniques... Learn about: Anger Management, Client satisfaction evaluation, Customer Care...

...to transfer them into Opera PMS, the management system used in most hotel chains. Students will also learn how to handle difficult customers and scenarios... Learn about: Hotel reception, Hotel Management, Telephone management...

...For more information on the framework Two Standard Grades at Credit Level, one of which must be English. Personal experience. NC Media... Learn about: Television Production...