Telephone Skills courses

...are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality...

...(and personal) contact, with both trade and internal customers. Those whose daily role concerns ongoing intensive telephone (and personal) contact...

...creating user satisfaction, and developing a reputation for outstanding IT helpdesk customer care. Key Topics: Why technical skills aren’t enough to assure...

...1-2 Years Course Content The programme is offered as an Apprenticeship and involves four days a week training in a customer facing setting and one day attendance at College...

...are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality...

...with both trade and internal customers. Call centre staff whose daily role concerns ongoing intensive telephone (and personal) contact, with both trade and internal customers...

...Examples could be the travel industry, leisure industry or reception work. The Level 2 qualification is suitable for you if, as part of your job role...

...Standards produced by the Institute of Customer Service, the national standard setting body for this occupational area: The aim of this qualification...

...and Improvement How will I learn? You will be given both mandatory units plus a list of the optional units to choose from, which best represent your job...

...challenge you will ever encounter. Participants will learn how to: Direct successful conversations with callers. Develop deep levels of rapport quickly and easily...

...(equivalent to two A-Level passes) What do Apprenticeships lead to? An Apprenticeship is not a qualification in itself, but is a framework that contains...

...1 Getting Started · Icebreaker · Ground rules · The parking lot · Workshop objectives · Action plans and evaluation forms 2 Who We Are and What We Do · Who Are Customers?... Learn about: Difficult Customers, Communication Training, Phone Customer Service...

...The course teaches through a vareity of learning methods, how to achieve not only good customer care but how to achieve customer delight.Course Content*...

...plan, install, configure, administrate or support VoIP products and networks. The Voice over IP course is designed for staff who will evaluate...

...for working in a customer service/retail environment. The course will cover: effective communication skills, presenting a professional image and handling complaints...

...the telephone How to create a good impression How to open, transfer, end telephone calls Using your voice and listening The telephone as sales tool Dealing...

...2 Customer Service NVQ has been developed from the National Occupational Standards produced by the Institute of Customer Service, the national standard...

...This course is suitable for all staff dealing with customers to raise customer service standards by instructing, equipping and inspiring participants...

...call centre or any type of Helpdesk / Support environment. It is an intensive course that aims to build on areas where Helpdesk representatives feel...

...critical success factors and at Performance in People we know how to help organisations get the best from their people. Structured scripts are fine...