Telephone Skills Courses
(86)
Sort by:
Relevance |
Price
Getting Appointments by Telephone
Advanced Training
Getting appointments by telephone Features Finding the Business · generating prospect lists · pre-qualifying prospects... words · overcoming objections · fixing the appointment and confirming details. Telephone Practice Sessions · practice using...
(Telephone Skills Workshop in )
£ On request
Effective Selling by Telephone
Advanced Training
Effective selling by telephone Features The Telesales Marketing Opportunity · recognising the power of the telephone... and individual tuition and guidance. Benefits · Improved confidence on the telephone. · More sales/increased profits. · Detailed...
(Telephone Skills Workshop in )
£ On request
Professional Telephone Technique
CWT Chamber Training
Professional Telephone Techniques Key Objectives After attending this course delegates will understand: The impact of voice... with confidence The value of service and the role of the individual Developing a professional telephone manner which welcomes...
(Telephone Skills Course in West Midlands)
£205 + VAT
Securing Telephone Appointments Training Course
Ripley Training
Securing Telephone Appointments In order for a Company to prosper and grow it is essential that we are constantly striving to expand the customer base by gaining new business and this generally involves making appointments. Telephone appointment...
(Telephone Skills Course in West Yorkshire)
£350 + VAT
Persuading and Influencing Skills
Watermill Training
Persuading and Influencing Skills Overview This workshop will help participants to act with greater credibility... An influencing skills model and the different influencing styles in common use Understanding and using the components...
(Telephone Skills Workshop in Dorset)
£ On request
Telephone Communication Skills
CEPNW Chamber of Commerce
Overview: Delegates will learn how to use the telephone effectively and professionally. The format of the seminar comprises... and a personal action plan by each delegate. Objectives: Topics include: Discussion – what can cause a poor experience on a telephone...
(Telephone Skills Training in )
£195 + VAT
High Level Telephone Skills
Hemsley Fraser
- How to be Heard High level questioning skills Advanced and creative listening skills Presenting a win/win solution Influencing skills Building the Relationship - Getting it Right Every Time Managing our mindset: the self fulfilling prophecy...
(Telephone Skills Course in London)
£829 + VAT
Telephone Sales
Activa Training
Telephone Sales A One-Day Training Course Too many companies treat telephone sales people as mechanical "order takers... by the telephone. You will learn the crucial points to watch so that you maximise the conversion of new enquiries to real...
(Telephone Skills Course in West Midlands)
£229 + VAT
Telephone Skills
ProSkill
into practice. Who Should Attend Anyone using the telephone in their professional work. Duration 1 Day Telephone Skills... their skills in common telephone situations and avoid common errors how to use active listening to compliment the customer, obtain...
(Telephone Skills Course in )
£ On request
Effective Telephone Techniques
The Training Team
are effective telephone communication skills? Ways to develop a greater customer service experience through effective... are effective telephone communication skills? Ways to develop a greater customer service experience through effective...
(Telephone Skills Course in )
£225 + VAT
Telephone Customer Care
Trinity Training
their pitfalls Telephone skills To provide guidelines for a structured telephone call The skills of questions, positive statements...Telephone Customer Care Aim: To help staff to understand fully what is meant by Customer Care. It aims to show how...
(Telephone Skills Workshop in )
£ On request
Advanced Telephone Sales
Maguire Training
Advanced Telephone Sales Duration: 2 Days The content of this programme assumes the delegate has mastered the essential skills of telephone sales. Here we examine the telephone as a powerful and cost effective sales tool and explore the psychology...
(Telephone Skills Course in )
£ On request
Telephone Sales
Activa Training
Telephone Sales A One-Day Training Course Too many companies treat telephone sales people as mechanical "order takers... by the telephone. You will learn the crucial points to watch so that you maximise the conversion of new enquiries to real...
(Telephone Skills Course in Buckinghamshire)
£229 + VAT
Successful Telephone Techniques
In-Comm
Successful Telephone Techniques 1 Day Training Course The course has been specially designed to develop verbal communication skills and to enable employees who have to handle telephone calls to create a professional image of the company by handling...
(Telephone Skills Course in )
£ On request
Telephone Techniques
S.W. Durham Training Ltd.
communication channels Telephone techniques Handling queries/complaints Course Content: Improving communication skills...Telephone Techniques One Day Awareness Course Target Audience: Customer facing staff working in any industry...
(Telephone Skills Course in Durham)
£135 + VAT
Customer Service Skills
S.W. Durham Training Ltd.
skills Telephone techniques Handling queries/complaints Course Content: 1st impressions How to communicate with your customers Importance of good communication The importance of Paralinguistics The impact of Body language Telephone Techniques...
(Telephone Skills Course in Durham)
£135 + VAT
How to Handle Aggressive Customers on the Telephone
Tattersall Training
How to Handle Aggressive Customers on the Telephone Course Aim: To enable delegates to defuse aggression and create increased customer satisfaction. Objectives: Delegates will improve their ability to: Shift perspective to experience the customer...
(Telephone Skills Course in London)
£ On request
Telephone Techniques
ABC Training Solutions Ltd
of communicating by phone. Developing rapport with callers. Factors of good and bad communication on the telephone. The 6 W... and complaints. 3 steps to assertive behaviour. 6 steps to an incoming call. Skill practice to experience the telephone process...
(Telephone Skills Course in )
£690 + VAT
Professional Telephone Techniques
Alliance Learning
skills. Course Content: Personal audit Building rapport through words and phases Using the phonetic alphabet Listening skills Analytical thinking Controlling the call Setting standards Personal communication skills Handling aggressive and challenging...
(Telephone Skills Course in Lancashire)
£125 + VAT
Telephone Sales
Activa Training
Telephone Sales A One-Day Training Course Too many companies treat telephone sales people as mechanical "order takers... by the telephone. You will learn the crucial points to watch so that you maximise the conversion of new enquiries to real...
(Telephone Skills Course in London)
£229 + VAT
Other subject areas related to Telephone Skills Courses:
