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Customer Service Courses
- Course
- Online
- Intermediate
- Different dates available
- 200h
...Course Syllabus This course consists of the following units: Unit 1 – Verbal Communication Techniques. Unit 2 – Who Are Your Customers? Unit 3... Learn about: Customer Care, Sales Techniques, Customer care operatives...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
- 2 Days
...Creating a climate for success2) Managing the process3) Maintaining direction4) Monitoring progress) 14:30 - 15:15 Real Life Scenarios... Learn about: Customer Service Skills, Creative techniques, Customer Manager...
- Course
- Online
- Intermediate
- 6h - 1 Year
...The Phone-Based Customer Service course provides essential training for anyone looking to deliver confident, courteous, and effective service over the phone. This programme covers the key principles of professional communication, active listening, call handling, problem-solving, and maintaining... Learn about: Customer Relationship Management, Customer satisfaction, Telephone Skills...
- Vocational qualification
- Distance Learning
- Different dates available
- 1 Year
...This qualification provides the skills and knowledge needed to manage practice and lead others in adult health and social care provision or in children and young people’s services. It has six pathways - three for adults and three for children and young people: Management Residential Services... Learn about: Management of Risk, Communication Skills, Social care...
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- Short course
- Liverpoolandanother venue.
- Liverpool
- Beginner
- Different dates available
- 4 Days
... in a taxi or private hire vehicle Professional customer service in the taxi and private hire industry Taxi and private hire vehicle maintenance and safety... Learn about: Taxi Driver, Become a taxi driver, Taxi VRQ...
... in a taxi or private hire vehicle Professional customer service in the taxi and private hire industry Taxi and private hire vehicle maintenance and safety... Learn about: Taxi Driver, Become a taxi driver, Taxi VRQ...
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- NVQ
- Blended in Wolverhampton
- Different dates available
- 6 Months
...You will be an experienced practitioner who works directly with clients disseminating information, advice, guidance and formal advocacy. You will: have managerial or training responsibilities be a creator of information, advice and guidance within the service/practice be dynamic in your dealings... Learn about: Customer Service...
- Course
- Online
- Intermediate
- 5h - 1 Year
... successful hospitality businesses, including customer service excellence, operational efficiency, leadership, and quality management. Learners will gain insight into hospitality industry standards, service delivery models, guest experience management, and workplace professionalism. The course also covers... Learn about: Tourism Hospitality, Quality Training, Tourism Industry...
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Overall excellent.
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Experienced, competent and knowledgable assessor. I couldn't have chosen a better training organisation to enrol on for my Level 5 Diploma.
Thank you Gate Way Success. I am one step closer to achieving my goals.
Kevin.
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- Vocational qualification
- Distance Learning
- Different dates available
- 12 Months
...This qualification acts as a progression route from the Level 3 Diploma in Health and Social Care (England) qualification to the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England) (90 credits) qualification. It will support you... Learn about: Care Education, Customer Service, Communication Skills...
...This qualification acts as a progression route from the Level 3 Diploma in Health and Social Care (England) qualification to the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England) (90 credits) qualification. It will support you... Learn about: Care Education, Customer Service, Communication Skills...
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Overall excellent.
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Experienced, competent and knowledgable assessor. I couldn't have chosen a better training organisation to enrol on for my Level 5 Diploma.
Thank you Gate Way Success. I am one step closer to achieving my goals.
Kevin.
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- Course
- Online
- Beginner
- Different dates available
- 16 Weeks
... of delivering effective customer service and how to do so - The purpose of reception services and how to follow reception procedures. Unit 3: Principles... Learn about: Customer Service...
- Course
- Worcester
... with facial skin care treatments - Assist with day make-up - Assist with nail services - Assist with salon reception duties Apply Now Let's Talk Start Date September 2017 Qualifications / Level Level 1 Study Type Full Time Location St Dunstan's Worcester Cost Under 19: Free DEP. Course Code BEA-CT1... Learn about: Customer Service, Customer Service Skills...
- Course
- Online
- Intermediate
- 10h - 1 Year
... front-of-house service, menu planning, cost control, staffing, food safety, customer experience, marketing, and day-to-day operations. The course also focuses on communication and leadership skills, helping learners understand how to build high-performing teams and deliver excellent guest satisfaction... Learn about: Business and Management, Customer Service, Tourism Industry...
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Not been contacted by the college
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- Short course
- St Helens
- Beginner
- Different dates available
- 6 Days
..., approach a wide range of issues with confidence and understanding, and provide an excellent standard of customer service. This course will cover... Learn about: Hire vehicle, Customer Service, Taxi trade...
..., approach a wide range of issues with confidence and understanding, and provide an excellent standard of customer service. This course will cover... Learn about: Hire vehicle, Customer Service, Taxi trade...
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Not been contacted by the college
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- Course
- Online
- Beginner
- Different dates available
- 16 Weeks
...rights of individuals and the responsibility of a company or institution Why conflict can occur between individuals exercising their rights and how... Learn about: Equal Opportunities, HR Practices, Customer Service...
- Course
- Online
.... marketing, HR and customer service. You will also gain essential knowledge about setting up your own business – planning, promoting and financing... Learn about: Customer Service...
- Course
- Online
- Intermediate
- 3h - 1 Year
... across hotels, resorts, restaurants, travel services, and leisure facilities. Learners will develop a clear understanding of hospitality operations, customer service excellence, marketing strategies, human resource management, and sustainable business practices. The course also covers leadership skills... Learn about: Tourism Development, Hospitality Marketing, Business and Management...
- Short course
- County Antrim
- Intermediate
- 1 Day
...Customer Service / Disability Awareness (PCV) Economic Environment for Carriage of Passengers (PCV) Health, Safety and Emergencies Loading/Unloading... Learn about: Road safety, Disability Care, Customer Care...
- BTEC
- Chesterfield
- Different dates available
...If you have a passion for excellent customer service & working with people then you will enjoy this course... Learn about: Customer Service...
- Course
- Online
- Intermediate
- 13h - 1 Year
...The Sales & Negotiation Skills course is designed to equip learners with the essential techniques required to sell confidently, negotiate effectively, and build long-term professional relationships in competitive markets. This course explores the complete sales process, from understanding customer... Learn about: Business Development, Objection Handling, Influencing Skills...
- Course
- Online
- Intermediate
- 4h - 1 Year
... negotiation, legal and regulatory requirements, sales progression, and customer service to support successful property transactions. Course Curriculum... Learn about: Sales Techniques, Property Law, Customer Service...
- Course
- Online
- Intermediate
- 20h - 1 Year
..., this online course covers practical topics such as office procedures, diary management, meeting support, communication skills, customer service, business correspondence, and time management. Learners develop confidence in managing emails, preparing documents, organising schedules, and supporting managers... Learn about: Minute Taking, Office Assistant, Customer Service...
- Course
- Online
- Intermediate
- 5h - 1 Year
... their professional profile, broaden sector-specific knowledge, or support career development within airlines, airports, aviation services, or travel and transport organisations. The skills gained can strengthen employability and add significant value to a CV in a competitive global aviation sector... Learn about: Business and Administration, Business Administration, Safety Management...
- Course
- Online
- Intermediate
- 9h - 1 Year
... performance. Studying Business Management offers flexible online learning, enabling you to learn at your own pace from anywhere. The course adds strong value to your CV and boosts employability in many fields, including administration, HR, retail, customer service, and team leadership... Learn about: Business Strategy, Business and Management, Business Analysis...
- Course
- Online
- Intermediate
- 2h - 1 Year
...The Sales Training Course is designed to build strong, practical sales skills for individuals looking to improve performance, confidence, and results in sales-driven roles. This course provides a clear understanding of modern sales techniques, customer psychology, and effective communication... Learn about: Corporate Sales, Sales and marketing, Professional Sales...