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Customer Service Courses
- Course
- Online
- Intermediate
- Different dates available
- 200h
...Course Syllabus This course consists of the following units: Unit 1 – Verbal Communication Techniques. Unit 2 – Who Are Your Customers? Unit 3... Learn about: Customer care operatives, Sales Promotion, Customer Service Skills...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
- 2 Days
...Creating a climate for success2) Managing the process3) Maintaining direction4) Monitoring progress) 14:30 - 15:15 Real Life Scenarios... Learn about: Facilitation Skills, Customer Service Skills, Customer Manager...
- Course
- Online
- Intermediate
- 6h - 1 Year
...The Phone-Based Customer Service course provides essential training for anyone looking to deliver confident, courteous, and effective service over the phone. This programme covers the key principles of professional communication, active listening, call handling, problem-solving, and maintaining... Learn about: Problem Solving, Customer satisfaction, Customer Service Skills...
- Vocational qualification
- Distance Learning
- Different dates available
- 1 Year
...This qualification provides the skills and knowledge needed to manage practice and lead others in adult health and social care provision or in children and young people’s services. It has six pathways - three for adults and three for children and young people: Management Residential Services... Learn about: Customer Service, Care Management, Management of Risk...
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- Short course
- Liverpoolandanother venue.
- Liverpool
- Beginner
- Different dates available
- 4 Days
... in a taxi or private hire vehicle Professional customer service in the taxi and private hire industry Taxi and private hire vehicle maintenance and safety... Learn about: Taxi Driver, Taxi driver course, Passenger transport...
... in a taxi or private hire vehicle Professional customer service in the taxi and private hire industry Taxi and private hire vehicle maintenance and safety... Learn about: Taxi Driver, Taxi driver course, Passenger transport...
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- Course
- Online
- Beginner
- Different dates available
- 16 Weeks
... of delivering effective customer service and how to do so - The purpose of reception services and how to follow reception procedures. Unit 3: Principles... Learn about: Customer Service...
- Course
- Online
- Intermediate
- 5h - 1 Year
... successful hospitality businesses, including customer service excellence, operational efficiency, leadership, and quality management. Learners will gain insight into hospitality industry standards, service delivery models, guest experience management, and workplace professionalism. The course also covers... Learn about: Hospitality Management, Customer Service, Communication Training...
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Overall excellent.
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Experienced, competent and knowledgable assessor. I couldn't have chosen a better training organisation to enrol on for my Level 5 Diploma.
Thank you Gate Way Success. I am one step closer to achieving my goals.
Kevin.
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- Vocational qualification
- Distance Learning
- Different dates available
- 12 Months
...This qualification acts as a progression route from the Level 3 Diploma in Health and Social Care (England) qualification to the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England) (90 credits) qualification. It will support you... Learn about: Adult care, Customer Service, Customer Care...
...This qualification acts as a progression route from the Level 3 Diploma in Health and Social Care (England) qualification to the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England) (90 credits) qualification. It will support you... Learn about: Adult care, Customer Service, Customer Care...
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Overall excellent.
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Experienced, competent and knowledgable assessor. I couldn't have chosen a better training organisation to enrol on for my Level 5 Diploma.
Thank you Gate Way Success. I am one step closer to achieving my goals.
Kevin.
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- Course
- Worcester
... with facial skin care treatments - Assist with day make-up - Assist with nail services - Assist with salon reception duties Apply Now Let's Talk Start Date September 2017 Qualifications / Level Level 1 Study Type Full Time Location St Dunstan's Worcester Cost Under 19: Free DEP. Course Code BEA-CT1... Learn about: Customer Service, Customer Service Skills...
- Course
- Online
- Beginner
- Different dates available
- 16 Weeks
...rights of individuals and the responsibility of a company or institution Why conflict can occur between individuals exercising their rights and how... Learn about: Customer Service, Equal Opportunities, HR Practices...
- Course
- Online
- Intermediate
- 10h - 1 Year
... front-of-house service, menu planning, cost control, staffing, food safety, customer experience, marketing, and day-to-day operations. The course also focuses on communication and leadership skills, helping learners understand how to build high-performing teams and deliver excellent guest satisfaction... Learn about: Travel and Tourism, Hospitality catering, Business and Management...
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Not been contacted by the college
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- Short course
- St Helens
- Beginner
- Different dates available
- 6 Days
..., approach a wide range of issues with confidence and understanding, and provide an excellent standard of customer service. This course will cover... Learn about: Hire vehicle, Customer Service, Taxi Driver...
..., approach a wide range of issues with confidence and understanding, and provide an excellent standard of customer service. This course will cover... Learn about: Hire vehicle, Customer Service, Taxi Driver...
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Not been contacted by the college
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- Course
- Online
.... marketing, HR and customer service. You will also gain essential knowledge about setting up your own business – planning, promoting and financing... Learn about: Customer Service...
- Short course
- County Antrim
- Intermediate
- 1 Day
...Customer Service / Disability Awareness (PCV) Economic Environment for Carriage of Passengers (PCV) Health, Safety and Emergencies Loading/Unloading... Learn about: Wheelchair Users, Road safety, Customer Service...
- Course
- Online
- Intermediate
- 3h - 1 Year
... across hotels, resorts, restaurants, travel services, and leisure facilities. Learners will develop a clear understanding of hospitality operations, customer service excellence, marketing strategies, human resource management, and sustainable business practices. The course also covers leadership skills... Learn about: Tourism Development, Travel Tourism, Business and Management...
- BTEC
- Chesterfield
- Different dates available
...If you have a passion for excellent customer service & working with people then you will enjoy this course... Learn about: Customer Service...
- Course
- Online
- Intermediate
- 13h - 1 Year
...The Sales & Negotiation Skills course is designed to equip learners with the essential techniques required to sell confidently, negotiate effectively, and build long-term professional relationships in competitive markets. This course explores the complete sales process, from understanding customer... Learn about: Customer Service, Sales Techniques, Professional Sales...
- A Level
- Chesterfield
- Different dates available
... and visitors. You will also investigate the qualities that make an effective customer service representative and the sources of information which can help you to answer the questions and queries of tourists and visitors... Learn about: Customer Service...
- Course
- Online
- Intermediate
- 4h - 1 Year
... negotiation, legal and regulatory requirements, sales progression, and customer service to support successful property transactions. Course Curriculum... Learn about: Customer Service, Property Valuation, Communication Training...
- Course
- Online
- Intermediate
- 20h - 1 Year
..., this online course covers practical topics such as office procedures, diary management, meeting support, communication skills, customer service, business correspondence, and time management. Learners develop confidence in managing emails, preparing documents, organising schedules, and supporting managers... Learn about: Office IT, Minute Taking, Telephone Skills...
- Course
- Online
- Intermediate
- 5h - 1 Year
... their professional profile, broaden sector-specific knowledge, or support career development within airlines, airports, aviation services, or travel and transport organisations. The skills gained can strengthen employability and add significant value to a CV in a competitive global aviation sector... Learn about: Business and Management, Safety Management, Strategic Management...
- Course
- Online
- Intermediate
- 9h - 1 Year
... performance. Studying Business Management offers flexible online learning, enabling you to learn at your own pace from anywhere. The course adds strong value to your CV and boosts employability in many fields, including administration, HR, retail, customer service, and team leadership... Learn about: Communication Training, Business Development, Business and Administration...
- Course
- Online
- Intermediate
- 2h - 1 Year
...The Sales Training Course is designed to build strong, practical sales skills for individuals looking to improve performance, confidence, and results in sales-driven roles. This course provides a clear understanding of modern sales techniques, customer psychology, and effective communication... Learn about: Negotiation Skills, Corporate Sales, Objection Handling...