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Telephone Skills Courses
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Telephone Skills
West End Training
Telephone Skills Course A half-day course. Topics Include: Telephone Systems Telephone Etiquette Customer Care Customer... - Enquiries Handling complaints Complaint avoidance Communication skills Listening skills Emotional control v. technical control...
(Telephone Skills Course in )
£ On request
Telephone Skills
Alpha Training
Telephone Skills Course contents Creating a Professional Image on the Telephone Understanding how customers form... to build a relationship with the caller Techniques to improve your telephone voice Dealing with Difficult Callers Resolving...
(Telephone Skills Course in )
£ On request
Telephone Skills
Alpha Training
Course contents Creating a Professional Image on the Telephone Understanding how customers form their impressions First... a relationship with the caller Techniques to improve your telephone voice Dealing with Difficult Callers Resolving complaints and problems...
(Telephone Skills Course in )
£ On request
Telephone skills
Speak First
Telephone skills Details Max number of participants: 6 Duration: Half-day or full day Available as: In-company course Benefits • Build rapport effortlessly on the telephone • Know how to manage conflict and take difficult behaviour in your stride...
(Telephone Skills Course in )
£ On request
Telephone Sales Skills
Salesxcellence
Telephone Sales Skills Eliminate the fear of cold calling. Learn the cause and the solution. With the emphasis on results this hands-on workshop will ensure your success in telephone selling, listen to your trainer make live phone calls during...
(Telephone Skills Workshop in Bedfordshire)
£225 + VAT
Telephone Skills
Major Training Ltd
First Impressions: Why they are important and how to make a good first impression on the telephone. Voice and Language: Key elements of the effective use of Voice and Language when communicating by telephone. Positive Communication: Using...
(Telephone Skills Training in London)
£495 + VAT
Professional Telephone Skills
The Training Bank
Professional Telephone Skills Delegates will learn The importance of customer care How to project a positive, confident and professional image over the telephone The importance of first impressions How to build rapport How to guide and control...
(Telephone Skills Course in Hertfordshire)
£235 + VAT
Professional Telephone Skills
Partners in Business
Professional Telephone Skills Programme Introduction The benefits and pitfalls of using the telephone at work Caring for our... positively Developing your skills Practicing your telephone skills Making an action plan DELEGATE NUMBERS Our...
(Telephone Skills Course in Middlesex)
Course
- in Northwood
- Inhouse
- 1 Day
£ On request
Professional Telephone Skills
Partners in Business
Professional Telephone Skills Programme Introduction The benefits and pitfalls of using the telephone at work Caring for our... positively Developing your skills Practicing your telephone skills Making an action plan DELEGATE NUMBERS Our...
(Telephone Skills Course in )
£ On request
Professional Telephone Skills
focus4training
Professional Telephone Skills - 1 Day Course The telephone is the most familiar piece of technology in the workplace... the right impression and getting your message across. Course Aims: Professional Telephone Skills training course will enable...
(Telephone Skills Course in Leicestershire)
£125 + VAT
Telephone Communication Skills
CEPNW Chamber of Commerce
Overview: Delegates will learn how to use the telephone effectively and professionally. The format of the seminar comprises... and a personal action plan by each delegate. Objectives: Topics include: Discussion – what can cause a poor experience on a telephone...
(Telephone Skills Training in )
£195 + VAT
Telephone Skills
ProSkill
into practice. Who Should Attend Anyone using the telephone in their professional work. Duration 1 Day Telephone Skills... their skills in common telephone situations and avoid common errors how to use active listening to compliment the customer, obtain...
(Telephone Skills Course in )
£ On request
Telephone and Reception Skills
Rewards TRC
Telephone and Reception Skills Details The Telephone and Reception Skills course is ideal for people who are the first point... techniques, how to deal with difficult situations as well as telephone skills such as effective greetings and taking messages....
(Telephone Skills Course in West Sussex)
£ On request
High Level Telephone Skills
Hemsley Fraser
- How to be Heard High level questioning skills Advanced and creative listening skills Presenting a win/win solution Influencing skills Building the Relationship - Getting it Right Every Time Managing our mindset: the self fulfilling prophecy...
(Telephone Skills Course in London)
£829 + VAT
Selling over the telephone
Presentations for you
Selling over the telephone 1-Day This programme focuses on the problems and effective use of the telephone. Telephone... telephone process and gaining minor and major levels of commitment during the call. The day ends with looking at gaining agreement...
(Telephone Skills Course in Surrey)
£ On request
Telephone Sales
Activa Training
Telephone Sales A One-Day Training Course Too many companies treat telephone sales people as mechanical "order takers... by the telephone. You will learn the crucial points to watch so that you maximise the conversion of new enquiries to real...
(Telephone Skills Course in West Midlands)
£229 + VAT
Telephone Technique
GBC Learning & Development
Telephone Technique Designed for staff who would like to improve their telephone skills, particualrly those who use the telephone as an important part of their job. ************************************** During the course you will learn: · Improved...
(Telephone Skills Training in Surrey)
Training
- in Guildford
- Inhouse
- 1 Day
£295 + VAT
Developing Effective Telephone Skills
Hemsley Fraser
Effective Telephone Communication Doing business on the telephone Creating the right impression Exceeding customer... Personal Development Refining your telephone manner - developing a welcoming style Formulating a personal action plan...
(Telephone Skills Course in London)
£529 + VAT
Telephone Technique
GBC Learning & Development
Telephone Technique Designed for staff who would like to improve their telephone skills, particualrly those who use the telephone as an important part of their job. ************************************** During the course you will learn: · Improved...
(Telephone Skills Training in London)
£295 + VAT
Telephone Sales
Activa Training
Telephone Sales A One-Day Training Course Too many companies treat telephone sales people as mechanical "order takers... by the telephone. You will learn the crucial points to watch so that you maximise the conversion of new enquiries to real...
(Telephone Skills Course in Buckinghamshire)
£229 + VAT
