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Customer Service courses Birmingham
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Manager, Customer satisfaction, Customer Service...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...Timetable 09.30-10.00: Coffee and Introduction.What makes customer service amazing? 10.00-10.30: The essentials of advanced customer service and how... Learn about: Customer satisfaction, Customer relationship, Customer Relationship Management...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...utilise this to your customers delight. How to develop an awareness of competitors and how to use this to improve your own service. Developing advanced communication skills... Learn about: Customer Service, Customer Manager, Tourism Marketing...
- Course
- Birmingham
- Different dates available
...Customer Service Apprenticeship Framework Customer Service Practioner Apprenticeship Standard This apprenticeship could see you working in any area of the service sector where many job roles are available. So if you are friendly and good with people, always want to help and are patient... Learn about: Customer Service...
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I like being with many people all the time.It is a small campus but always clean and very well located, it is some time noisy, but it is very pleasnt
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- NVQ
- Birmingham
- Different dates available
- 12 Months
...Level 1 Functional Skills in English and Maths NVQ Level 3 Diploma in Customer Service: The Level 3 Diploma continues to develop skills learnt at Level... Learn about: Customer Service...
...Level 1 Functional Skills in English and Maths NVQ Level 3 Diploma in Customer Service: The Level 3 Diploma continues to develop skills learnt at Level... Learn about: Customer Service...
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I like being with many people all the time.It is a small campus but always clean and very well located, it is some time noisy, but it is very pleasnt
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- Training
- Birminghamand4 other venues
- Wembley, London, City Of London
- Intermediate
- Different dates available
- 1 Month
...Insolvency and Bankruptcy The following topics are covered: Statutory demands; Insolvency; Winding up petitions; Voluntary arrangements; and Administration orders... Learn about: Customer Service, Debt Management, Customer Retention Strategy...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer Relationship Management, Customer Service, Customer relationship...
- A Level
- Birmingham
- Different dates available
...This short course is aimed at people who would like to develop the knowledge and skills required for working with the public. This course covers all aspects of providing excellent customer service, how to improve current processes, understanding the organisation, the importance of communication... Learn about: Customer Service...
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It was a great learning experiences, alone in a foreign country, Thanks a lot.
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- NVQ
- Birmingham
- Different dates available
- 12 Months
...NVQ Level 3 Diploma in Hospitality Supervision and Leadership The Level 3 Diploma takes you to the next level and prepares you for a more advanced... Learn about: Customer Service, Food Beverage Service...
...NVQ Level 3 Diploma in Hospitality Supervision and Leadership The Level 3 Diploma takes you to the next level and prepares you for a more advanced... Learn about: Customer Service, Food Beverage Service...
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It was a great learning experiences, alone in a foreign country, Thanks a lot.
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- Training
- Birminghamand4 other venues
- Wembley, London, City Of London
- Beginner
- Different dates available
- 6 Months
...error corrections Allocating cash payments and receipts Allocating bank payments and receipts Allocating supplier payments and customer receipts against... Learn about: Customer Service, Customer satisfaction, MS Excel...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer Retention, Customer satisfaction, Customer Service...
- Short course
- Inhouse in Birmingham
- Different dates available
- 1 Day
...customers and handle predictable excuses Identify insolvency signposts and take action where appropriate Use County Court and High Court procedures when necessary... Learn about: Debt Management, Cash Flow, Credit Tax...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer relationship, Customer Service, Customer Retention...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...how good is the display etc.) 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Service Skills, Customer Service, Sales Training...
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- September
- 2 Days
...buy How and when to use over 20 closing strategies The ability to handle difficult objections Improving Qualification The importance of effective... Learn about: Selling skills, Customer satisfaction, Customer Service Skills...
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- September
...This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate... Learn about: Customer relationship, Telephone answering, Sales Techniques...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
- 1 Day
...16.00 – 16:45 Summary and Action Plan agreed. What are we going to stop doing, keep doing and start doing from tomorrow?... Learn about: Communication design, Communication Training, Telephone answering...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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- Course
- Birmingham
- 1 Day
...The course will teach the delegates the right and wrong of delivering exceptional customer care to your clients. It will enhance their skills in communication techniques, handling difficult situations and will teach them how to project a professional and positive image. Suitable for: Any member... Learn about: Customer Service Skills, Anger Management, Customer Care...
...The course will teach the delegates the right and wrong of delivering exceptional customer care to your clients. It will enhance their skills in communication techniques, handling difficult situations and will teach them how to project a professional and positive image. Suitable for: Any member... Learn about: Customer Service Skills, Anger Management, Customer Care...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
← | → see all
- Course
- Birmingham
- 5 Days
...Structure System Flexibility Transaction Elements Order Cycle Time Inventory Availability Order Fill Rate Order Status Information Post-Transaction Elements... Learn about: Competitive Advantages, Customer Service, Supply Chain Management...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
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- Course
- Birmingham
- 1 Day
...of your strengths and weaknesses in negotiating and what you hope to gain from the class. The objective is for the student to learn how to create a collaborative... Learn about: Negotiation techniques, Customer Care, Sales Process...
...of your strengths and weaknesses in negotiating and what you hope to gain from the class. The objective is for the student to learn how to create a collaborative... Learn about: Negotiation techniques, Customer Care, Sales Process...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
← | → see all
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
← | → see all
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
← | → see all
- Bachelor's degree
- Birmingham
...drivers Community transport drivers Chauffeurs To enrol on this course you will need to have a Basic Skills initial assessment to identify any additional... Learn about: Customer Service, Highway Code, Equal Opportunities...
- Bachelor's degree
- Birmingham
- 4 Days
...Although the BTEC Award covers the knowledge needed by the new Taxi or Private Hire Driver it is equally appropriate for assessing the current knowledge of experienced drivers... Learn about: Road Freight, Road Transport Management, Equal Opportunities...
- Bachelor's degree
- Birmingham
- 1 Year
... service. Employment law. Employee relations... Learn about: Employee Relations, Marketing Planning, IT Law...
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