Customer Care Courses

...While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition... Learn about: Customer satisfaction, Telephone Skills, Customer Relationship Management...

...The course is suitable for anyone interested to enhance their knowledge and skills in customer services. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations... Learn about: Customer Services Course, Customer Care, Customer Relationship Management...

...This comprehensive Customer Service course is the perfect way to kickstart your career in the field of customer service. This accredited course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers... Learn about: Setting the Scene, Experiencing Customer Care, Customer Care...

...and you will be able to obtain insurance once you have successfully completed your course. Course review: This course teaches you how to give a relaxing... Learn about: Customer Care, Beauty Treatment, Breathing Techniques...

.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course... Learn about: Customer Service Skills, Customer Relationship Management, Call Center Courses...

.... Companies and their professionals have to renew their competencies and skills constantly if they don’t want to be left behind, and not only with the aim of selling but also to generate the loyalty of customers with new needs and habits. Within this context, the feeling of belonging and identifying... Learn about: Commercial management, Sales Management, Customer Care...

...The first part of good Customer Service that we teach is, if the phone is ringing, answer it. Common sense some would say but the amount of people who recognise a caller’s number but don’t answer it for fear of a complaint or a complex question that they cannot answer is truly amazing... Learn about: Customer Retention, Account management, Telephone Skills...

... qualifications suitable for anyone whose job includes working in a customer service environment or working... Learn about: Customer Service, Sales Techniques, Customer Care...

...The aim of this qualification is to develop learners’ knowledge of Customer Service. It provides an insight into the principles of customer service and will aid career development by providing knowledge and understanding of working in this sector... Learn about: Customer Management, Customer Care, Customer Service...

...This course provides an understanding of the airport industry and develops general skills and knowledge of the duties required to be an Airport Passenger Services Agent. It will develop an understanding of airport communications and terminology and provide a knowledge of customer care and... Learn about: Customer Care, Airline Training, Aviation Security...

...Develop your customer care technique and in turn, increase your customer loyalty. Suitable for: This course is suitable for those who wish to improve their customer service skills... Learn about: Customer Care, Customer Service, Customer Service Skills...

... in groups Individual work Practice sessions Lectures Discussions LEARING OUTCOMES At the completion of this course, participants will be able to: Adopt a focused customer care strategy Identify key customer issues Build the professional image of the company Adapt to specific customer behaviour styles... Learn about: Customer Care, Customer Service, Communication Training...

...Suitable for: learning about all the elemwnts with make up customer care, what it is and the ways of dealing with our customers... Learn about: Influencing Skills, Effective Communication, Verbal Communication...

... their TITULACION. This method allows one to have flexibility and you the knowledge and skills required to excel in the workplace. You can access the Customer Care Certificate course on any device that has internet access, and you can also access support throughout the training. Because this course is broken... Learn about: Full Time, PC training, Listening Skills...

... their TITULACION. This method allows one to have flexibility and you the knowledge and skills required to excel in the workplace. You can access the Customer Care Certificate course on any device that has internet access, and you can also access support throughout the training. Because this course is broken... Learn about: Customer Care, Full Time, MS Excel...