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I can't thank you enough for having me there and giving me the best days of my life. The training was beyond expectations and so much informative. I can do a lot better with a new found confidence in me and I am so much privileged to get that.
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- Short course
- Manchesterand5 other venues
- Birmingham, Edinburgh, Leeds, London, Nottingham
- Intermediate
- May
...12:45 - 13:45 Lunch Break 13:45 - 14:30 Taking Charge: Urgency and Importance (Understanding the drivers. Who sets the agenda? The Customers\' needs... Learn about: Sales Process, Sales Marketing, Sales Training...
...12:45 - 13:45 Lunch Break 13:45 - 14:30 Taking Charge: Urgency and Importance (Understanding the drivers. Who sets the agenda? The Customers\' needs... Learn about: Sales Process, Sales Marketing, Sales Training...
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I can't thank you enough for having me there and giving me the best days of my life. The training was beyond expectations and so much informative. I can do a lot better with a new found confidence in me and I am so much privileged to get that.
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Thank you so much for your advice and guidance. I had the best learning days of my life. I am looking forward to getting in touch if some problem pops up. Once again many thanks for everything for which to have made it so well learning experience and all the best for the future.
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- Short course
- Manchesterand3 other venues
- Edinburgh, London, Nottingham
- Intermediate
- April
...The key selling skills sales training course (also known as Three and half steps to selling) teaches delegates how to maximise their sales potential... Learn about: Sales Techniques, Sales Marketing, Sales Management...
...The key selling skills sales training course (also known as Three and half steps to selling) teaches delegates how to maximise their sales potential... Learn about: Sales Techniques, Sales Marketing, Sales Management...
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Thank you so much for your advice and guidance. I had the best learning days of my life. I am looking forward to getting in touch if some problem pops up. Once again many thanks for everything for which to have made it so well learning experience and all the best for the future.
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I enjoyed the course so much. The combination of hands and theory worked really well to me and you guys have made so comfortable way to learn for every one of us. Thank you once again for everything.
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- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- June
...Improving active listening skills; Using questions with maximum effect and with powerful impact; developing question models and softeners) 13.00 to 14... Learn about: Types of sale, Consultative Selling, Sales Advances...
...Improving active listening skills; Using questions with maximum effect and with powerful impact; developing question models and softeners) 13.00 to 14... Learn about: Types of sale, Consultative Selling, Sales Advances...
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I enjoyed the course so much. The combination of hands and theory worked really well to me and you guys have made so comfortable way to learn for every one of us. Thank you once again for everything.
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- Short course
- Manchesterand5 other venues
- Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
- 2 Days
...a facilitated event including defining the purpose, process and anticipated outcomes. Second, techniques for engaging the key stakeholders... Learn about: Customer Relationship Management, Creative techniques, Customer Manager...
- Short course
- Manchesterand5 other venues
- Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- May
...and building a target market - Profiling, focusing and targeting. Ensuring that there is a significant ROI. Ensure there is a Mission Statement for each new Account... Learn about: IT risk, Sales Strategy, Sales Training...
- Course
- Manchesterand5 other venues
- Birmingham, Bristol, Edinburgh, London, Nottingham
- Intermediate
- December
...and in some cases being too assertive! This half-day course guides you to the best ways to ask for the business without losing professionalism... Learn about: Sales Training...
- Short course
- Manchesterand5 other venues
- Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...the negotiation skills in others in their Teams or workgroups. Advanced Negotiation Skills - Timetable 09.30 – 10.00 Coffee & Course Objectives 10.00 –... Learn about: Sales Training, Negotiation Skills, Sales Techniques...
- Short course
- Manchesterand5 other venues
- Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- February
- 1 Day
...focused and fun! At the end of the day each participant will have acquired further facilitation skills, learned how to prepare and execute a professional... Learn about: Customer Retention Strategy, Customer Service, Problem Solving...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...Focussing on the most common objections, delegates discuss the best ways to handle them, sharing ideas is encouraged. 14:45 - 15:30 Handling Objections... Learn about: Incoming Calls, Customer Care...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course... Learn about: Incoming Calls, Customer Care, Excellent Customer Care...
- Course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty... Learn about: Skills sets, Via Email...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...Break 11:15 – 11:45 Task 2: What Are Your Objectives? 11:45 – 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their... Learn about: Incoming Calls, Customer Complaints Calls, Handling Complaints...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...opportunity to measure how well you are doing and work on improvement areas An increase in confidence in dealing with visitors Enhancing the Visitors Experience... Learn about: Good Practices, Customer Care, Visitors Experience...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- February
...What Do You Really Want From These Calls? (Setting out your objectives) 15:15 -15:30 Designing a scoring system to mark how well incoming calls are taken... Learn about: Outgoing calls, Incoming Calls, Telephone answering...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
...– 11.00 Overview of 21st century customer communication. Who are our customers? What makes people feel valued? The service equation. Critical points that... Learn about: Body Language, Communication Training, Communications Planning...
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I just have completed the level 3 assessor course to assess my site construction. the course was very informative, tutor was great and learned a great aspects of assessment.
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Great course, very productive and
helpful admin staff.
five star training and service.
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received Level 3 Assessor TAQA Competence certificate this morning.
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- BTEC
- Manchesterand27 other venues
- London, City Of London, Coventry, Birmingham, Newcastle-Upon-Tyne, Milton Bryan, Leeds, Sheffield, Bedford, Leicester, Peterborough ...
- 2 Days
- Internship
...in colleges and schools. If you require any further information or have a query please feel free to contact us on 0203 995 5591 or via email... Learn about: Health Administration, Food safety, Beauty Treatments...
...in colleges and schools. If you require any further information or have a query please feel free to contact us on 0203 995 5591 or via email... Learn about: Health Administration, Food safety, Beauty Treatments...
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I just have completed the level 3 assessor course to assess my site construction. the course was very informative, tutor was great and learned a great aspects of assessment.
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Great course, very productive and
helpful admin staff.
five star training and service.
← | → see all
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received Level 3 Assessor TAQA Competence certificate this morning.
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The 4 days TV presenting masterclass with Darren and Seam was beyond my imagination. It was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
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- Short course
- Manchester
- Intermediate
- 2 Days
...possible and why they feel they may win or lose this bid.) 16:00 - 16:30 Preparation Work Set Overnight (All delegates will need to prepare 2 pieces of... Learn about: Business Success, Business context, Business Plan...
...possible and why they feel they may win or lose this bid.) 16:00 - 16:30 Preparation Work Set Overnight (All delegates will need to prepare 2 pieces of... Learn about: Business Success, Business context, Business Plan...
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The 4 days TV presenting masterclass with Darren and Seam was beyond my imagination. It was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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- Course
- Manchester
- 1 Day
...Making the most of your voice, understanding tone How to use body language Barriers to communicating effectively Making a difference to your customers... Learn about: Customer Service, Customer satisfaction, Communication Training...
...Making the most of your voice, understanding tone How to use body language Barriers to communicating effectively Making a difference to your customers... Learn about: Customer Service, Customer satisfaction, Communication Training...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
← | → see all
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
← | → see all
- Training
- Manchester
- Advanced
- 1 Day
...for over twelve years and previously held a number of senior sales positions in variety of industries. All delegates who successfully complete this course... Learn about: Controlling the Sales Interview, Creating Professional Relationships, Building Rapport...