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Telephone Skills Courses Dorset
- Course
- Wimborne
- 1 Day
...Exploring what others want Obtaining cooperation through consent Building rapport and minimising conflict Giving and receiving feedback Motivating...
Similar training online and classroom-based
- Short course
- Online
- Intermediate
- Different dates available
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Best Practice, Call Centre...
- Course
- Online
- Different dates available
- 1 Year
...follow organisational procedures, and maintain high service standards in fast-paced call environments. By completing this CPD-accredited course... Learn about: Communication techniques, Verbal Communication, Out of Voice Mail Jail...
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