10

Telephone Skills Courses Avon

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  • Telephone Skills
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Telephone Techniques - Inhouse course
ABC Training Solutions Ltd
  • Short course
  • Inhouse in Avon
  • Beginner
  • Different dates available
  • 1 Day

...To raise the awareness of customer service on the telephone and assist delegates in providing phone service excellence via telephone techniques. Suitable for: All staff members who use the telephone as part of their normal duties. This course is particularly appropriate for Contact Centre staff... Learn about: Telephone management, Telephone answering, Assertion Training... More


£690
+ VAT
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  • Short course
  • Bristol

... of role-play exercises and structured exercises. The following areas are covered during the course session: Telephone service fundamentals Good telephone... Learn about: Call Centre, Customer Service Skills... More


£250
+ VAT
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Customer Service course in Bristol
Pebblestone Training Ltd
  • Training
  • Bristol
    and 9 other venues
  • 2 Days

...It uses several tools and techniques in order to understand how people realte to each other and how to deal with the emotions that occur in difficult situations... Learn about: Customer Service Skills... More


£395
+ VAT
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Brilliant Customer Service course in St Albans
Hertfordshire Chamber of Commerce and Industry
  • Training
  • St Albans
  • 1 Day

... internal and external, feel special and valued. Make customers feel welcomed and cared for at every contact. Use skills for questioning and listening effectivel. Suitable for: This course is suitable for all staff dealing with customers to raise customer service standards by instructing, equipping... Learn about: Customer Care, Customer Service Skills... More


£250
+ VAT
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Save 20%
  • Course
  • Bristol
    and 4 other venues
  • 1 Day

...Programme Content. Essential attitude and behaviours for successful telesales. Confidence. Drive. Belief. Preparation and planning. Effective communication techniques. Active listening skills. Productive questioning. Bridging and linking. Effective telesales technique. Dealing with resistance... Learn about: Verbal Communication, Verbal Skills, Effective Communication... More


£316
+ VAT
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  • Training
  • Bristol
    and 12 other venues
  • 1 Day

.... To illustrate how to use Questions. To develop Active Listening Skills. To illustrate how to use your Voice and Tone. To show how to use the correct words. To show how to handle difficult people and situations. Suitable for: Newly appointed receptionist or telephonist. Experienced staff looking for a refresher... Learn about: Verbal Skills, Oral Communication, Telephone answering... More


£200
+ VAT
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Receptionist Skills - Inhouse course
ABC Training Solutions Ltd
  • Short course
  • Inhouse in Avon
  • Intermediate
  • Different dates available
  • 1 Day

...To understand the role and develop key skills required to be an effective Receptionist. Suitable for: All reception staff... Learn about: Customer Service, Client Management, Anger Management... More


£690
+ VAT
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  • Short course
  • Inhouse in Avon
  • Intermediate
  • Different dates available
  • 1 Day

...To raise the awareness of customer service and assist delegates in providing exceptional customer care. Suitable for: Any customer or client-facing employees, face to face or telephone contact... Learn about: Customer Care, Client Management, Anger Management... More


£690
+ VAT
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  • Training
  • Bristol
    and 6 other venues
  • Advanced
  • 1 Day

... situations in order to achieve a positive outcome whilst on the phone. All our Cosensa's training programmes are delivered in a positive manner and in risk free environments. The center actively encourages delegates to practice the skills needed for maximise the learning experience and uses a number... Learn about: Verbal/Non-Verbal Behavior, Interpersonal Skills, Understanding Difficult Behavior... More


£ 201-500
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Outbound Telephone Sales course in Bristol
Cosensa Learning & Development Ltd
  • Training
  • Bristol
    and 9 other venues
  • Advanced
  • 1 Day

... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Gathering Information, Incoming Calls, Telephone Etiquette... More


£ 201-500
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