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Telephone Skills Courses Lancashire
- Short course
- Bolton
- 1 Day
...Personal audit Building rapport through words and phases Using the phonetic alphabet Listening skills Analytical thinking Controlling the call Setting...
- Training
- Manchesterand12 other venues
- Basingstoke, Guildford, Oxford, Birmingham, Bristol, Southampton, Reading, Garforth, Woking, Brentwood, Nottingham ...
- 1 Day
...and maintain Customer relationships. Introduces the Qualities and Key Skills required for success. Learn how to project the correct image, handle difficult...
- Short course
- Northern Manchester
- Intermediate
- Different dates available
- 1 Day
...If you are in telesales then you should attend this powerful one-day course. If you want the skills and confidence to outsell your competitors and... Learn about: Convincing dialogues, Confidence Training, Sales Training...
Similar training online and classroom-based
- Short course
- Online
- Intermediate
- Different dates available
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Call Centre, Best Practice...
- Course
- Online
- Different dates available
...Module Two – Aspects of Phone Etiquette 01:00:00 Module Three – Using Proper Phone Language 01:00:00 Module Four- Eliminate Phone Distractions 01:00:00... Learn about: Customer Service, Communication Training...
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