6

Telephone Skills Courses Lancashire

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  • Telephone Skills
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  • Short course
  • Northern Manchester
  • Intermediate
  • 11 Jan 2018
  • 1 Day
Turn Phone Calls Into Orders, Sales and Prospects

...If you are in telesales then you should attend this powerful one-day course. If you want the skills and confidence to outsell your competitors and make sure you turn your phone calls into sales calls. Then this is for... Learn about: Action plan, Sales Training, Sales calls... More


£375
+ VAT
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  • Training
  • Leyland

... performance indicators (k.p.i's). Managing the customer including: questioning; active listening; empathy skills. Telephone control skills including:managing... Learn about: Call Centre... More


Price on request
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  • Training
  • Inhouse in Liverpool
    and 2 other venues
  • 1 Day

...This training provides candidates with the underpinning knowledge and skills to fully understand how to successfully communicate and understand the value of customers whilst showing them how to deliver exceptional customer service. Suitable for: Our customer service course is designed... Learn about: Customer Service Skills, Customer Care, Call Centre... More


£175
VAT inc.
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  • Training
  • Manchester
    and 12 other venues
  • 1 Day

...To demonstrate why Telephone Technique is so important. To show the importance of the Qualities and Key Skills needed for success. To illustrate how to develop the correct Attitude and Image. To illustrate why excellent Customer Service is important. To show how to use the Telephone effectively... Learn about: Verbal Skills, Oral Communication, Telephone answering... More


£200
+ VAT
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  • Short course
  • Bolton
  • 1 Day

...To enhance delegates telephone skills. It addresses how to confidently and effectively communicate using the telephone, to become a well organized competent professional using the telephone. To understand the difference between face to face and voice communication. Understand the need for clear... Learn about: Negotiation Skills, Customer Service Skills, Call Centre... More


£125
+ VAT
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  • Course
  • Leyland
  • 2 Days

...As a result of participating on this course you will&. Understand how to communicate effectively with customers. Develop effective communication and behavioural skills to enhance customer service. Deliver a professional service even in crisis. Retain and relay crucial information from the customer... Learn about: Influencing Skills, Persuasion Skills, Customer Service Skills... More


Price on request
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  • Course
  • Leyland

...As a result of participating on this course you will&. Understand how to communicate effectively with customers and staff. Develop effective communication and behavioural skills to enhance customer service. Deliver a professional service when working under pressure. Take the principles of managing... Learn about: Persuasion Skills, Call Centre, Influencing Skills... More


Price on request
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