-
All
- Online
-
Filters
Telephone Skills Courses Cumbria
- NVQ
- Appleby-in-westmorland
...are competent in performing a number of administrative tasks. Some of these units are mandatory, while others are optional to allow you to look at an...
- Short course
- Appleby-in-westmorland
- 1 Day
...is a one-day training course designed to help you make the most of all telephone and email communications, turning these into effective sales tools...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
...or customer-facing roles. Designed with real workplace needs in mind, this course strengthens problem-solving skills, service orientation, and IT awareness—making... Learn about: Cold and Warm Calls, Telephone Communication, Sales by Phone...
- Short course
- Online
- Intermediate
- Different dates available
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Call Centre, Best Practice...
Questions & Answers
Add your question
Our advisors and other users will be able to reply to you