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Telephone Skills Courses Norfolk
- Training
- Norwich
- 1 Day
...skills and confidence to develop your customer-centred activities. There is guidance on how to quickly implement ideas and techniques to handle all customer...
Similar training online and classroom-based
- Short course
- Online
- Intermediate
- Different dates available
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Service, Customer Service Skills...
- Course
- Online
- Intermediate
- Different dates available
- 200h
...– Pre-Call Planning Course Benefits: Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world 24/7 Access to the LMS... Learn about: Telephone management, Television Directing, Telephone answering...
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