Telephone Skills Courses Merseyside
- Vocational qualification
- Blended in Liverpooland5 other venues
- Newcastle Upon Tyne, Coventry, Sunbury On Thames, Glasgow, Keighley/Bradford/Leeds
- 1 Day
...some are needed to pass on mass amounts of information and each method has its positives and benefits. Understanding these will help you to pick the correct method...
Similar training online and classroom-based
- Course
- Online
- Different dates available
- 1 Year
...follow organisational procedures, and maintain high service standards in fast-paced call environments. By completing this CPD-accredited course... Learn about: Communication techniques, Communication Training, Sales by Phone...
- Short course
- Online
- Intermediate
- Different dates available
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Call Centre, Best Practice...
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