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Telephone Skills Courses Hampshire
- Course
- Winchfield
...By the end of the workshop participants will be able to: Gain flexibility in their leadership style. Develop their listening and observation skills. Learn skills to enable them to monitor and develop individual and team performance. Improve their ability to cope under pressure. Suitable for:...
- Training
- Isle Of Wight
... value we provide for established contact centre environments. The nature of service delivery by telephone makes tone, syntax and scripting critical...
- Training
- Southamptonand12 other venues
- Basingstoke, Guildford, Oxford, Birmingham, Manchester, Bristol, Reading, Garforth, Woking, Brentwood, Nottingham ...
- 1 Day
.... To illustrate how to use Questions. To develop Active Listening Skills. To illustrate how to use your Voice and Tone. To show how to use the correct words. To show how to handle difficult people and situations. Suitable for: Newly appointed receptionist or telephonist. Experienced staff looking for a refresher...
- Vocational qualification
- Southampton
...A practical toolkit to help with successful telephone interactions and sales calls. This is an action packed workshop to help those who are responsible for generating business leads or selling to customers over the phone. It is packed full of useful tips for getting the most out of your calls...
Similar training online and classroom-based
- Short course
- Online
- Intermediate
- Different dates available
... impressions, Answering the Telephone, The Correct Vocabulary) 11:00 - 11:15 Coffee Break 11:15 - 11:45 Task 2: What Are Your Objectives? 11:45 - 12:45 Delegates... Learn about: Call Centre, Best Practice...
- Course
- Online
- Intermediate
- Different dates available
...24/7 Access to the LMS ( Learning Management System ) Easy to understand quality e-learning study materials The benefit of applying for NUS extra Discount... Learn about: Customer Service, Sales Promotion, Sales Training...
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