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Telephone Skills Courses Hampshire
- Vocational qualification
- Southampton
...This is a flexible course and will be tailored to the delegate training needs attending on the day. Course Content: Creating a positive attitude Setting...
- Course
- Winchfield
...and to make that process into one which is easy and enjoyable for both you and your team. The workshop will be delivered using a combination of group interaction...
- Training
- Isle Of Wight
...so, there must be a good reason for them to use their valuable time making a call to a contact centre. Is the caller hoping to move away from...
- Training
- Southamptonand12 other venues
- Basingstoke, Guildford, Oxford, Birmingham, Manchester, Bristol, Reading, Garforth, Woking, Brentwood, Nottingham ...
- 1 Day
...and maintain Customer relationships. Introduces the Qualities and Key Skills required for success. Learn how to project the correct image, handle difficult...
Similar training online and classroom-based
- Course
- Online
- Different dates available
- 9h
...to acquire skills for their profession. People who are interested in call centre customer service training. Module One: Getting Started Workshop Objectives Module... Learn about: Call Centre, Difficult Customers, Defining Buying Motives...
- Short course
- Online
- Intermediate
- Different dates available
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer Care...
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