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Telephone Skills Courses Hampshire
- Vocational qualification
- Southampton
...This is a flexible course and will be tailored to the delegate training needs attending on the day. Course Content: Creating a positive attitude Setting...
- Course
- Winchfield
...and to make that process into one which is easy and enjoyable for both you and your team. The workshop will be delivered using a combination of group interaction...
- Training
- Isle Of Wight
...so, there must be a good reason for them to use their valuable time making a call to a contact centre. Is the caller hoping to move away from...
- Training
- Southamptonand12 other venues
- Basingstoke, Guildford, Oxford, Birmingham, Manchester, Bristol, Reading, Garforth, Woking, Brentwood, Nottingham ...
- 1 Day
...and maintain Customer relationships. Introduces the Qualities and Key Skills required for success. Learn how to project the correct image, handle difficult...
Similar training online and classroom-based
- Short course
- Online
- Intermediate
- Different dates available
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Best Practice, Call Centre...
- Course
- Online
- Different dates available
...such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers... Learn about: Customer Service...
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