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Telephone Skills Courses Leicestershire
- Short course
- Wymeswoldand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- June
...demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target industries for telephone prospecting... Learn about: Telephone answering, Communication Skills, Customer Relationship Management...
- NVQ
- Coalville
- 12 Months
...Course Length 9-12 months. As you work at your own pace, some people achieve it in a shorter length of time. What will I study? Mandatory units:...
- Course
- Leicester
- Different dates available
...The qualification is suitable for all learners to help you better understand the sector, in order to support your career choices. It gives you the opportunity... Learn about: Customer Service...
- NVQ
- Coalville
- 12 Months
...best suit their work situation and job role. Course Length 9-12 months. As you work at your own pace, some people achieve it in a shorter length of...
- NVQ
- Coalville
- 12 Months
...which details the types of evidence you need to collect. Your assessor will then verify your evidence and sign off units when sufficient evidence has been recorded...
Similar training online and classroom-based
- Course
- Online
- Different dates available
...Module Two – Aspects of Phone Etiquette 01:00:00 Module Three – Using Proper Phone Language 01:00:00 Module Four- Eliminate Phone Distractions 01:00:00... Learn about: Customer Service, Communication Training...
- Short course
- Online
- Intermediate
- Different dates available
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Call Centre, Best Practice...
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