-
All
- Online
-
Filters
Telephone Skills Courses West Midlands
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- September
...demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target industries for telephone prospecting... Learn about: Customer Relationship Management, Customer Service, Customer Service Skills...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Correct Vocabulary, Call Centre, Best Practice...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer satisfaction, Customer Care, Customer Service...
- Short course
- Birmingham
- 1 Day
...close the call. telephone behaviour. After the call. Suitable for: Call center operatives, customer service advisors, telesales Call center operatives...
- Training
- Birminghamandanother venue.
- London
- 1 Day
...you’re OK Behaviour - Adult, Parent, Child Assertiveness – what is it? Personality - Comfort Zones Dealing with angry people Some handy tips The Telephone...
- Training
- Coventry
- 1 Day
...count Developing telephone personality The impact of attitude and body language Adopting a positive approach to customers Listening and responding skills...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Care Skills, Customer Care, Customer Retention...
- Training
- Birminghamandanother venue.
- London
- 1 Day
...with Customers by Telephone and Face to Face. Learning outcome » Consistently provide Exceptional Customer Service » Exceed customers expectations...
- Short course
- Birmingham
- 1 Day
...The best influencers require good interpersonal and communication skills and an ability to get other people to want to give their support. The best negotiators are subtle...
- Short course
- Coventry
- 1 Day
...the telephone Techniques for active listening Appropriate questioning techniques to aid understanding How to control incoming calls politely and assertively...
- Course
- Birminghamand4 other venues
- Manchester, Nottingham, Bristol, Cardiff
- 1 Day
...of professional tele-sales technique and will be able to approach their work with the knowledge and confidence to make more impact with their customers...
- Training
- Birminghamand12 other venues
- Basingstoke, Guildford, Oxford, Manchester, Bristol, Southampton, Reading, Garforth, Woking, Brentwood, Nottingham ...
- 1 Day
...and maintain Customer relationships. Introduces the Qualities and Key Skills required for success. Learn how to project the correct image, handle difficult...
- Short course
- Birmingham
- 1 Day
...To demonstrate by role play the user of good body language. To develop listening skills when handling complaints. To improve a list of actions to improve customer service...
-
I feel very happy that Iam a part of an excellent training course with great tutor called Dave providing valuable tips and advices to help us improve our customer care service and adresss specific situations.
← | →
- Training
- Birmingham
- 1 Day
...the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of...
...the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of...
-
I feel very happy that Iam a part of an excellent training course with great tutor called Dave providing valuable tips and advices to help us improve our customer care service and adresss specific situations.
← | →
Questions & Answers
Add your question
Our advisors and other users will be able to reply to you