18

Telephone Skills Courses West Midlands

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  • Telephone Skills
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  • Training
  • Inhouse in Birmingham
    and 4 other venues
  • 1 Day

...Projecting the correct Self & Company Image. Effective Questioning & Listening Skills. Presenting your products / service through your customers eyes/ears. Overcoming objections and Directing the conversation. Handling Complaints an Difficult Situations Professionally. Effective Closing Techniques... Learn about: Influencing Skills, Persuasion Skills... More


£295
+ VAT
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  • Training
  • Birmingham
    and 5 other venues
  • 1 Day

...This course focusses on developing the skills needed to project a professional image of you and your company. When you have completed this course... Learn about: Customer Service Skills, Oral Communication, Verbal Skills... More


£245
+ VAT
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Telephone Techniques course in Birmingham
Birmingham Commercial Training (BCT)
  • Short course
  • Birmingham
  • 1 Day

...To introduce delegates to the concept of the telephone being a crucial communication tool in business, where its misuse can lead to mis-understandings, wastage of time and effort, and even loss of valuable customers. Suitable for: It is suitable for those who are new to using telephones in business... More


£175
+ VAT
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  • Short course
  • Birmingham
  • 1 Day

...The course will cover a range of topics including the following: Why use the telephone. making a call. opening the call. matching and pacing. close the call. telephone behaviour. After the call. Suitable for: Call center operatives, customer service advisors, telesales... Learn about: Call Centre, Persuasion Skills... More


£145
+ VAT
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  • Short course
  • Birmingham
    and 7 other venues
  • 1 Day

...To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence. Suitable for: All staff members who use the telephone as part of their normal duties... Learn about: Call Centre, Customer Care, Customer Service Skills... More


£229
+ VAT
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  • Training
  • Birmingham
    and another venue.
  • 1 Day

...An interactive seminar providing the skills to stay calm, confident and focused when collecting overdue accounts. It will also give techniques to use in more challenging situations whilst negotiating workable solutions. Suitable for: Trade credit management staff with some telephone collection... Learn about: Negotiation Skills, Effective Communication, Improve Communication... More


£390
+ VAT
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  • Short course
  • Inhouse in Aldridge
  • 1 Day

...Gain a deeper understanding of the importance of telephone conversations and how they affect the organisation. Suitable for: A practical one-day course for all telephone users... Learn about: Negotiation Skills, Customer Care, Persuasion Skills... More


Price on request
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  • Training
  • Coventry
  • 1 Day

... for people who have to handle situations using the telephone, as part of their role, in a professional and courteous manner. It will enable delegates to acquire the skills to break down communication barriers and respond to the needs of the caller in an engaging manner... Learn about: Telephone answering, Improve Communication, Effective Communication... More


£215
VAT inc.
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  • Training
  • Birmingham
    and another venue.
  • 1 Day

... from the competition. Suitable for: Staff looking to give Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face... Learn about: Customer Service Skills... More


£275
VAT inc.
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  • Course
  • Birmingham
    and 4 other venues
  • 1 Day

...Programme Content. Essential attitude and behaviours for successful telesales. Confidence. Drive. Belief. Preparation and planning. Effective communication techniques. Active listening skills. Productive questioning. Bridging and linking. Effective telesales technique. Dealing with resistance... Learn about: Oral Communication, Call Handling, Verbal Skills... More


£316
+ VAT
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  • Training
  • Birmingham
    and 12 other venues
  • 1 Day

.... To illustrate how to use Questions. To develop Active Listening Skills. To illustrate how to use your Voice and Tone. To show how to use the correct words. To show how to handle difficult people and situations. Suitable for: Newly appointed receptionist or telephonist. Experienced staff looking for a refresher... Learn about: Verbal Skills, Oral Communication, Telephone answering... More


£200
+ VAT
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  • Training
  • Birmingham
    and 9 other venues
  • 2 Days

...It uses several tools and techniques in order to understand how people realte to each other and how to deal with the emotions that occur in difficult situations... Learn about: Customer Service Skills... More


£395
+ VAT
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Customer Care and Service course in Birmingham
Birmingham Commercial Training (BCT)
  • Short course
  • Birmingham
  • 1 Day

... for: This course is suitable for delegates if. they deal with customers in their job, either face-to-face or over the telephone. they are new to the job market. they have been employed for some time. their person-to-person skills and professionalism can be reinforced and updated... Learn about: Customer Service Skills, Customer Care... More


£175
+ VAT
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  • Short course
  • Birmingham
  • 1 Day

...This one day influencing and negotiating skills course looks at influencing and negotiation as skills that work differently for each individual... Learn about: Negotiation Skills, Influencing Skills, Persuasion Skills... More


£145
+ VAT
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  • Training
  • Birmingham
    and 8 other venues
  • 1 Day

... finding prospects, discussing the type of information to leave on prospects' voice mail. Suitable for: Anyone involved with telephone-based relationships who wants to organise and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned... More


£229
+ VAT
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  • Short course
  • Coventry
  • 1 Day

...First impressions can have a lasting impact whether they are made face to face or on the telephone. On the telephone they are particularly important because as far as the caller is concerned the voice on the telephone is the organisation. This course provides the opportunity to consider what... Learn about: Customer Care, Persuasion Skills, Customer Service Skills... More


Price on request
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  • Short course
  • Birmingham
  • 1 Day

...To build awareness of first impressions. To demonstrate by role play, face to face communication with customers. To identify the 5 star approach to customer service. To demonstrate by role play the user of good body language. To develop listening skills when handling complaints. To improve a... Learn about: Customer Care, Customer Service Skills... More


£145
+ VAT
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The School Secretaries course in Birmingham
Birmingham Commercial Training (BCT)
  • Short course
  • Birmingham
  • 1 Day

... practise in time management and communication skills. They will have the chance to review their systems and drills. They will discuss the changes taking... Learn about: Customer Service Skills, Customer Care, Negotiation Skills... More


£175
+ VAT
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