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Telephone Skills Courses West Yorkshire
- Short course
- Leedsand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, London, Manchester
- Intermediate
- August
...demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target industries for telephone prospecting... Learn about: Communication Skills, Customer Relationship Management, Sales Techniques...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- January
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Correct Vocabulary, Handling Complaints, Call Centre...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- November
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer satisfaction, Excellent Customer Care, Customer Care...
- Course
- Leeds
...strategies to apply when they notice they are avoiding picking up the phone or asking the questions they know they need to ask to get the...
- Vocational qualification
- Blended in Keighley/bradford/leedsand5 other venues
- Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Glasgow
- 1 Day
...some are needed to pass on mass amounts of information and each method has its positives and benefits. Understanding these will help you to pick the correct method...
- Course
- West Yorkshire
- 2 Days
...Maximise personal impact with callers and colleagues. Understand how behaviors drive communication and commitment. Duration: Intensive 1 and 2 day training...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- May
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer relationship, Customer Service, Customer Relationship Management...
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I feel very happy that Iam a part of an excellent training course with great tutor called Dave providing valuable tips and advices to help us improve our customer care service and adresss specific situations.
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- Training
- Leeds
- 1 Day
...the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of...
...the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of...
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I feel very happy that Iam a part of an excellent training course with great tutor called Dave providing valuable tips and advices to help us improve our customer care service and adresss specific situations.
← | →
Similar training online and classroom-based
- Course
- Online
- Intermediate
- Different dates available
- 200h
...– Pre-Call Planning Course Benefits: Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world 24/7 Access to the LMS... Learn about: Sales Training, Telephone answering, Telephone management...
- Course
- Online
- Different dates available
...such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers... Learn about: Customer Service...
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