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Telephone Skills Courses West Yorkshire
- Short course
- Leedsand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, London, Manchester
- Intermediate
- August
...demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target industries for telephone prospecting... Learn about: Customer Service, Customer satisfaction, Customer Manager...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- January
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Call Centre, Correct Vocabulary, Best Practice...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- November
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Excellent Customer Care, Customer Service, Customer relationship...
- Course
- Leeds
...strategies to apply when they notice they are avoiding picking up the phone or asking the questions they know they need to ask to get the...
- Vocational qualification
- Blended in Keighley/bradford/leedsand5 other venues
- Newcastle Upon Tyne, Coventry, Liverpool, Sunbury On Thames, Glasgow
- 1 Day
...some are needed to pass on mass amounts of information and each method has its positives and benefits. Understanding these will help you to pick the correct method...
- Course
- West Yorkshire
- 2 Days
...Maximise personal impact with callers and colleagues. Understand how behaviors drive communication and commitment. Duration: Intensive 1 and 2 day training...
- Short course
- Leedsand6 other venues
- Birmingham, Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- May
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Care Skills, Customer Service Skills, Customer Care...
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I feel very happy that Iam a part of an excellent training course with great tutor called Dave providing valuable tips and advices to help us improve our customer care service and adresss specific situations.
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- Training
- Leeds
- 1 Day
...the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of...
...the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of...
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I feel very happy that Iam a part of an excellent training course with great tutor called Dave providing valuable tips and advices to help us improve our customer care service and adresss specific situations.
← | →
Similar training online and classroom-based
- Course
- Online
- Different dates available
- 9h
...to acquire skills for their profession. People who are interested in call centre customer service training. Module One: Getting Started Workshop Objectives Module... Learn about: Case Study, Call Centre, Defining Buying Motives...
- Short course
- Online
- Intermediate
- Different dates available
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer Care...
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