Telephone Skills Courses Kent
- NVQ
- Ramsgate
- Different dates available
...and written communication Remote support for products or services Assessments/Examinations The process of assessment requires the demonstration of skills...
- NVQ
- Broadstairs
- Different dates available
...and written communication Remote support for products or services Assessments/Examinations The process of assessment requires the demonstration of skills... Learn about: Customer Service Skills, Customer Care, Call Centre...
Similar training online and classroom-based
- Short course
- Online
- Intermediate
- Different dates available
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Service, Customer Service Skills...
- Short course
- Online
- Intermediate
- Different dates available
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Call Centre, Best Practice...
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