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Telephone Skills courses Harpenden

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Call centre management course in Harpenden

The In-House Training Company
  • Course
  • Harpenden
  • 3 Days

...she established her own consultancy in 1998. A passionate advocate of training for a reason, Jocelyn has a practical approach to training which focuses...

Price on request

Call control with confidence course in Harpenden

The In-House Training Company
  • Short course
  • Harpenden
  • 1 Day

...calls Manage the expectations of the caller as to possible solutions Deal confidently with uncertainty, reassuring the customer through style and manner...

Price on request

Similar training online and classroom-based

Call Centre - Achieving Best Practice- Virtual Training - Online course

PTP Training & Marketing Ltd
  • Short course
  • Online
  • Intermediate
  • Different dates available

...these marking procedures can be improved.) 12:45 - 13:00 Review of Morning Activities 13:00 - 14:00 Lunch 14:00 - 14:30 Customer Care - Best Practice... Learn about: Call Centre, Best Practice...

Price on request
Save 94%

Customer service basics - Online course

John Academy
  • Course
  • Online
  • Different dates available

...Customer Service Basics 00:20:00 Final Exam Final Exam- Customer Service Basics 00:20:00... Learn about: Customer Service...

£ 10

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