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Telephone Skills courses Harpenden
- Course
- Harpenden
- 3 Days
...she established her own consultancy in 1998. A passionate advocate of training for a reason, Jocelyn has a practical approach to training which focuses...
- Short course
- Harpenden
- 1 Day
...calls Manage the expectations of the caller as to possible solutions Deal confidently with uncertainty, reassuring the customer through style and manner...
Similar training online and classroom-based
- Course
- Online
- Different dates available
- 9h
...Tone of Voice Effective Listening Case Study Module Five: Tools Self-Assessments Utilizing Sales Scripts Making the Script Your Own The Sales Dashboard Case Study Module... Learn about: Defining Buying Motives, Case Study, Call Centre...
- Course
- Online
- Different dates available
- 1 Year
...learners seeking recognised customer service training and the ability to enhance their CV with valuable industry-relevant skills. Develop clear and professional... Learn about: Verbal Communication, Sales by Phone, Out of Voice Mail Jail...
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