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Telephone Skills courses Harpenden
- Course
- Harpenden
- 3 Days
...she established her own consultancy in 1998. A passionate advocate of training for a reason, Jocelyn has a practical approach to training which focuses...
- Short course
- Harpenden
- 1 Day
...calls Manage the expectations of the caller as to possible solutions Deal confidently with uncertainty, reassuring the customer through style and manner...
Similar training online and classroom-based
- Course
- Online
- Different dates available
...Poor Telephone Etiquette 01:00:00 Module Twelve – Wrapping Up 01:00:00 Mock Exam Final Exam... Learn about: Customer Service, Communication Training...
- Short course
- Online
- Different dates available
...(This module gives participants an in depth look at why customers make objections and how they can be most professionally handled. The group will share... Learn about: Closing Skills, Sales Training, Sales Trends...
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