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Telephone Skills courses Harpenden
- Course
- Harpenden
- 3 Days
...she established her own consultancy in 1998. A passionate advocate of training for a reason, Jocelyn has a practical approach to training which focuses...
- Short course
- Harpenden
- 1 Day
...calls Manage the expectations of the caller as to possible solutions Deal confidently with uncertainty, reassuring the customer through style and manner...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
...an excellent opportunity to build job-ready skills while improving your CV and boosting your professional confidence. Develop essential helpdesk and customer support skills... Learn about: Telephone Communication, Warm Calls, Sales by Phone...
- Course
- Online
- Different dates available
- 9h
...Tone of Voice Effective Listening Case Study Module Five: Tools Self-Assessments Utilizing Sales Scripts Making the Script Your Own The Sales Dashboard Case Study Module... Learn about: Customer Service, Defining Buying Motives, Difficult Customers...
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