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Telephone Skills courses Sheffield
- Course
- Sheffield
- 1 Day
...accompanies the course. Candidates will be introduced to the 8-point plan for creating impact, how to take effective messages, as well as the importance of the verbal handshake...
- Course
- Sheffield
- 1 Day
...more aggressive style of cold calling - this is not it. This desk based workshop (without any embarrassing role play) looks at every aspect of using the phone to...
Similar training online and classroom-based
- Short course
- Online
- Intermediate
- Different dates available
...these marking procedures can be improved.) 12:45 - 13:00 Review of Morning Activities 13:00 - 14:00 Lunch 14:00 - 14:30 Customer Care - Best Practice... Learn about: Best Practice, Call Centre...
- Course
- Online
- Different dates available
...Poor Telephone Etiquette 01:00:00 Module Twelve – Wrapping Up 01:00:00 Mock Exam Final Exam... Learn about: Customer Service, Communication Training...
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