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Telephone Skills courses Birmingham
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- September
...an in depth look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss... Learn about: Communication Skills, Customer Service, Customer Service Skills...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...these marking procedures can be improved.) 12:45 - 13:00 Review of Morning Activities 13:00 - 14:00 Lunch 14:00 - 14:30 Customer Care - Best Practice... Learn about: Correct Vocabulary, Best Practice, First Impressions...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...(Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed... Learn about: Customer Care, Excellent Customer Care, Customer relationship...
- Short course
- Birmingham
- 1 Day
...Identify the structure of a call- Describe how to perform telephone etiquette- Enable you to represent your organisation in a professional manner...
- Training
- Birminghamandanother venue.
- London
- 1 Day
...Cash Flow Problems Evasive, don’t want to pay Putting it into Practice with Words and Phrases to Avoid or Use Negotiating a Good Result Summary and Action Plans...
- Training
- Birminghamandanother venue.
- London
- 1 Day
...» Learn Assertiveness skills & techniques » Be friendly and show interest with people » Use empathy and sympathy with people » Give reassurance...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...and clients perspectives and needs A better understanding of themselves; both strengths and improvement areas An opportunity to gain more advanced customer... Learn about: Customer satisfaction, Customer Manager, Customer relationship...
- Course
- Birminghamand4 other venues
- Manchester, Nottingham, Bristol, Cardiff
- 1 Day
...Closi. Suitable for: If you spend a significant amount of time on the phone generating leads and sales you will benefit enormously from attending this course...
- Short course
- Birmingham
- 1 Day
...Seeing the other point of view- Using status to stay in charge- Knowing what to give away- Creating a circle of champions- Understanding group dynamics...
- Training
- Birminghamand12 other venues
- Basingstoke, Guildford, Oxford, Manchester, Bristol, Southampton, Reading, Garforth, Woking, Brentwood, Nottingham ...
- 1 Day
...Improves the professional image. Develop and maintain relationships with customers. Handle difficult situations better...
- Short course
- Birmingham
- 1 Day
...Introduction* First Impressions* Face to Face communication* 5 Star approach to customer service* Body Language* Speaking and listening to customers* Dealing...
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