-
All
-
Online
-
Filters
-
Birmingham
-
Online
-
Type of studies
-
+ Filters (1)
Telephone Skills courses Birmingham
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- September
...This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate, closely supervised. * Participants are asked to bring prepared contact list: 100 companies from at least five different... Learn about: Customer Retention Strategy, Customer Manager, Sales Techniques...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer Manager, Customer Retention, Customer relationship...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- February
... impressions, Answering the Telephone, The Correct Vocabulary) 11:00 - 11:15 Coffee Break 11:15 - 11:45 Task 2: What Are Your Objectives? 11:45 - 12:45 Delegates... Learn about: Correct Vocabulary, Handling Complaints, Best Practice...
- Training
- Birminghamandanother venue.
- London
- 1 Day
...An interactive seminar providing the skills to stay calm, confident and focused when collecting overdue accounts. It will also give techniques to use in more challenging situations whilst negotiating workable solutions. Suitable for: Trade credit management staff with some telephone collection...
- Short course
- Birmingham
- 1 Day
...The course will cover a range of topics including the following: Why use the telephone. making a call. opening the call. matching and pacing. close the call. telephone behaviour. After the call. Suitable for: Call center operatives, customer service advisors, telesales...
- Training
- Birminghamandanother venue.
- London
- 1 Day
... from the competition. Suitable for: Staff looking to give Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face...
- Course
- Birminghamand4 other venues
- Manchester, Nottingham, Bristol, Cardiff
- 1 Day
...Programme Content. Essential attitude and behaviours for successful telesales. Confidence. Drive. Belief. Preparation and planning. Effective communication techniques. Active listening skills. Productive questioning. Bridging and linking. Effective telesales technique. Dealing with resistance...
- Training
- Birminghamand12 other venues
- Basingstoke, Guildford, Oxford, Manchester, Bristol, Southampton, Reading, Garforth, Woking, Brentwood, Nottingham ...
- 1 Day
.... To illustrate how to use Questions. To develop Active Listening Skills. To illustrate how to use your Voice and Tone. To show how to use the correct words. To show how to handle difficult people and situations. Suitable for: Newly appointed receptionist or telephonist. Experienced staff looking for a refresher...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
... and role-playing delegates will improve their customer-care skills when answering the telephone... Learn about: Customer Care, Customer Retention, Customer Service...
- Short course
- Birmingham
- 1 Day
...This one day influencing and negotiating skills course looks at influencing and negotiation as skills that work differently for each individual...
- Short course
- Birmingham
- 1 Day
...To build awareness of first impressions. To demonstrate by role play, face to face communication with customers. To identify the 5 star approach to customer service. To demonstrate by role play the user of good body language. To develop listening skills when handling complaints. To improve a...
Questions & Answers
Add your question
Our advisors and other users will be able to reply to you