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Telephone Skills courses Manchester
- Short course
- Manchesterand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, London
- Intermediate
...an in depth look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss... Learn about: Customer Care, Customer Manager, Customer Service Skills...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...these marking procedures can be improved.) 12:45 - 13:00 Review of Morning Activities 13:00 - 14:00 Lunch 14:00 - 14:30 Customer Care - Best Practice... Learn about: Call Centre, Handling Complaints, Correct Vocabulary...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...(Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed... Learn about: Customer Care, Customer satisfaction, Customer Retention...
- Course
- Manchesterand4 other venues
- Birmingham, Nottingham, Bristol, Cardiff
- 1 Day
...Closi. Suitable for: If you spend a significant amount of time on the phone generating leads and sales you will benefit enormously from attending this course...
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- January
...and clients perspectives and needs A better understanding of themselves; both strengths and improvement areas An opportunity to gain more advanced customer... Learn about: Customer Care, Customer Retention Strategy, Customer Service Skills...
- Training
- Manchester
- Advanced
- 1 Day
...By the end of this course each delegate will be able to: Understand and describe the sales process (cycle) Describe and use a simple telesales structure... Learn about: Company Image, Gathering Information, Sales Process...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
...an excellent opportunity to build job-ready skills while improving your CV and boosting your professional confidence. Develop essential helpdesk and customer support skills... Learn about: Telephone Communication, Cold and Warm Calls, Warm Calls...
- Short course
- Online
- Intermediate
- Different dates available
...these marking procedures can be improved.) 12:45 - 13:00 Review of Morning Activities 13:00 - 14:00 Lunch 14:00 - 14:30 Customer Care - Best Practice... Learn about: Best Practice, Call Centre...
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